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The UPS Store

4.2
(31 reviews)

Business Details

2020 Fieldstone Pkwy, Franklin, TN
37069, United States
(615) 595-6769

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3371 in Franklin offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Publix Shopping Ctr In Fieldstone Farms - Hillsboro Road.

Details

  • DeliveryNot available

Location

The UPS Store
2020 Fieldstone Pkwy, Franklin, TN
37069, United States

Hours

Monday8:00 AM - 6:30 PM
Tuesday8:00 AM - 6:30 PM
Wednesday8:00 AM - 6:30 PM
Thursday8:00 AM - 6:30 PM
Friday8:00 AM - 6:30 PM
Saturday9:00 AM - 3:00 PM
Sunday11:00 AM - 4:00 PM
5/25/20268:00 AM - 6:30 PM
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
10/12/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

4.2
31 reviews
5 stars
24
4 stars
0
3 stars
1
2 stars
2
1 star
4
  • PP
    pm1035
    3 days ago
    3.0
    I agree with some of the earlier comments and really miss the old crew that used to work here. What caused the change? The new store manager has a lot of work ahead to win back local customer satisfaction.
  • LN
    Lee Newton
    May 9, 2026
    1.0
    The new manager of the UPS store in Harpeth Village, P***, is rude, incompetent, curt, unhelpful and has literally ruined this store. The 'vibe' is so bad that I will only go on weekends when he is not there. No customer service skills. Not a very good boss, as I have heard him scream and berate the crew - all of which have so far been the total opposite and the only reason I still go there. Soon there will be no store to manage. You are losing customers and have already lost most of the good staff that was there before he arrived. Extremely disappointed in the downturn. Will not recommend this to anyone looking for help with a package or a mailbox. Look elsewhere.
  • CB
    Caroline Bennett
    Mar 23, 2026
    2.0
    Usually have great experiences here, but today was an unfortunate exception. The man working alongside two younger gentleman was rude, short, and condescending. I walked in shortly before 6:15, waited a few moments until my turn, and then went up to the counter. The man asked what I needed. I said I had to ship three different packages to three different recipients. He physically huffed and puffed, checking his watch as if we didn’t have 15 minutes until the store closed. Super condescending to both me and his coworkers throughout the interaction. I left without shipping the last package given how bad the encounter was. Extremely disappointing and totally avoidable.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3371 in Franklin offer?

The UPS Store #3371 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and small business services.

Brand Certified Facts from The UPS Store

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Certified May 17, 2026Yext Knowledge Graph
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