United States Postal Service

Reviews

• CM

  Carlee Mcintosh

  Sep 24, 2026
  1.0
  I just left after dropping off a package, and I am absolutely appalled by the customer service I received from the employee working tonight. From the moment I was in line, she was extremely rude and repeatedly raised her voice at customers. When it was my turn, she told me that I could have handled everything myself at the kiosk. However, I had already attempted to use the kiosk and was unable to complete what I needed because it would not allow me to purchase the specific poly mailer I needed, and the kiosk was also out of receipt paper. Instead of simply assisting me, she became argumentative, called me rude, and continued going back and forth with me. Her behavior was completely unprofessional and unacceptable, especially for someone working directly with customers. I have never experienced customer service like this and am extremely disappointed with how I was treated. No customer should be spoken to or treated this way simply for asking for assistance.
• KW

  Kendra Walker

  Sep 23, 2026
  1.0
  Horrible place they act like they don’t want to be at work plus I buy alot clothes perfume and other stuff that have came up missing with zero compensation and yes it’s documented in the system spoke with the manager and nothing how can a package say delivered to front porch you home and see it in the shop app but it’s not there also I’m a reseller with a small business dropping off packages but these woman have the packages there for almost two weeks without shipping costing me money and one lady said oh I know you losing money so it’s intentional he
• BC

  beth coleman

  Sep 22, 2026
  1.0
  I’ve never shipped a package before and asked the ladies at the desk 3 times to help me with my shipping label QR code struggles & how to fix my weight requirement issue. They kept telling me no to used to Kiosk. The kiosk was no help because it’s not an actual person to answer my question. Not to mention shipping was already paid for & the kiosk was wanting me to pay $100 shipping which isn’t even correct. Like i said i’m sure it’s a user error and could’ve been easily fixed but i spent over 30 mins there trying to ask for help and figure it out on my own and received absolutely no help. I had to leave and cancel all of my orders because I have a time frame to ship them in and couldn’t get any help with shipping. Hire people who can actually assist customers.
• TC

  Tom Conlee

  Sep 2, 2026
  3.0
  Sadly, there is never enough staff available, so if you'll be needing counter assistance, plan on being there for several minutes!!
• RB

  Rafael Granadillo Bravo

  Aug 24, 2026
  1.0
  Today August 24 at 3:30 I came here because I was looking for my newborn baby’s Social Security card, which according to the USPS website should have arrived a week ago. The employee I spoke with had a terrible attitude and was extremely unhelpful. She simply told me that it could be delayed even longer, without offering any useful information or assistance. Very disappointing customer service, especially when dealing with something as important as a newborn’s Social Security card.

Frequently Asked Questions About United States Postal Service