United States Postal Service

Reviews

• TL

  Trevor Lord

  May 6, 2026
  1.0
  I rarely leave negative reviews, but my experience with the Clinton, TN post office was beyond frustrating. After moving here, I submitted a change of address request and later received a letter saying it did not go through. The letter clearly stated — in bold — that the fastest way to fix it was online. I followed those instructions and completed the process online. For whatever reason, it would not accept my personal card but did accept my business card. After completing it online, I threw the original letter away because I believed the issue was resolved. When I went to the Clinton post office for help, I was told I needed the paper and was instructed to call USPS customer service. Customer service then told me that all I needed was my ID and specifically said they had spoken with this branch to clear things up and that the post office would be able to help me the next morning. I came back with my ID exactly as instructed. The employee behind the counter, Zach, was rude from the start, refused to help, interrupted me while I was explaining the situation, and ultimately told me there was “nothing he could do.” When I explained that USPS customer service had already spoken with this branch and told me to come in with my ID, he dismissed me and effectively kicked me out of line. The most frustrating part is not even the address issue — it’s the complete lack of professionalism, communication, and willingness to help. I understand policies exist, but treating people with basic respect costs nothing. I will not be coming back to this post office for anything. I will drive to Oak Ridge, Heiskell, or Powell for my mailing needs from now on.
• SP

  Shandra Plourde

  Mar 7, 2026
  4.0
  helpful and professional staff but perhaps in need of more fun at work 🤡
• NR

  Natalie Rosie

  Feb 19, 2026
  5.0
  I did not catch his name but the gentlemen who was at the first counter was very kind and helpful !! :)
• AR

  Andee Raker

  Jan 13, 2026
  5.0
  I have spoken with Melissa a few times over the last couple of years regarding lost packages and she has been super helpful and kind. This last incident involved a package that never made it to the Clinton post office and required some extra time and tracking. Melissa gave me her direct line and also contacted me twice to update me on the status of the package. She is very pleasant and efficient!
• KR

  Kimberly Redman

  Mar 23, 2022
  1.0
  I have witnessed the mail pleoplesit behind my house on a daily basis. No one is receiving mail where I live. She sits for awhile then leaves the area.I have lived here for 2 years and this has been ongoing.

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