The UPS Store

Reviews

• SF

  seth fleenor

  Sep 24, 2026
  2.0
  Pretty lazy staff when I was there
• HV

  Hilary V

  Sep 11, 2026
  1.0
  Poor customer service. Left me wondering what I was supposed do regarding getting a document printed after asking. They told me to email them.. without giving me an email address or place to find the email address and immediately started helping people behind me. After I found the email address on a counter I was left standing in line again while they continued helping other customers coming up in line behind me. The woman behind the counter made me feel that she did not want to assist me or provide any guidance. When I asked if I could be helped since I wasn't sure my next step, she looked disgusted and told me to go wait by the printer. Not sure how they expect you to know exactly what to do without being ever being informed.
• MH

  Michael Hutchins

  Aug 18, 2026
  5.0
  Always helpful when I go in!
• MM

  M

  Jul 14, 2026
  1.0
  SO FREAKING RUDE. They are not friendly whatsoever and act offended when people come in. Just did a return with Hannah and she was the last straw for me at this location. They ALL ACT UGLY.
• RM

  Robin Morrow

  Jul 12, 2026
  1.0
  I have done many returns at the UPS store on Broad Street. The young lady that was working today was very rude. I told it in a 30 pound box they never offered to open the door as I entered the building or when I went back out of the building said she had to have another Barcode different from what I had on my phone email to her I was later in the day going to Eastridge. I asked her what time the UPS store closed in Eastridge. She said I have no idea never offered to check. This was the package. It was a countertop icemaker that I was returning that I had to carry in the store that weigh 30 pounds and they never offered to open the door.

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