Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
NON STOP change for deliveries. E.G., my water was set to be delivered this Monday. Today is Thursday. I received a notification that my delivery had been changed to this past Tuesday. Then another for Wednesday. Then another for Thursday. Then it a Friday (tomorrow). Finally was able to get someone in the phone and I told the representative that I need to definitively know that I would be receiving my water order on Friday. I was assured that I would. Meanwhile, I’ve had to go out and purchase a case of water because I’ve been completely out for two days. JUST NOW got notification that my delivery will be this coming Monday. I have guests coming into town this weekend. BEYOND livid and am currently checking out other companies to have my service through. Ridiculous
Need to add that this has happened a handful of times over a short amount of time.
AND just received another notification for next Tuesday delivery. AFTER receiving Primo response to my review.
OO
Otto
Oct 11, 2025
1.0
The water is good. The delivery is flaky at best here in Conway SC. At first, they were Johny on the spot. Now it’s when ever they feel like showing up and good luck getting customer support on the phone to see where your order is. You will be routed to somewhere over seas. They will then lie to you telling you that deliveries happen until 9pm. I will not be lied to and given the run around. Pretty simple, you bring water, take empties and I pay my bill. I understand logistics and things breaking down. However, be honest. We are moving on to a different company.
What are the main services offered by Primo Brands?
Primo Brands offers Water Delivery, Water Stores, Water Purification Services, Home & Office Bottled Water, Home & Office Coffee Delivery, and Water Filtration Service.
Where is Primo Brands located?
Primo Brands is located at 568 George Bishop Parkway, Myrtle Beach, SC 29579, United States.
What are the business hours of Primo Brands?
Primo Brands is open Monday through Friday from 8:00 AM to 9:00 PM and closed on Saturdays, Sundays, and certain holidays.
Does Primo Brands provide home delivery services?
Yes, Primo Brands provides delivery services as part of their Water Direct program, delivering branded beverages directly to homes and commercial businesses.
Which payment options does Primo Brands accept?
Primo Brands accepts American Express, Discover, MasterCard, and Visa payment options.
What brands does Primo Brands offer?
Primo Brands offers Crystal Springs, Primo, Primo Plus, Sparkling ICE, FIJI, Kcup® pods of coffee, tea and cocoa, and Mountain Valley.
Does Primo Brands provide COVID-19 related information and updates?
Yes, they provide COVID-19 response information on their website and ask customers to email social@primowater.com or call 1-800-492-8377 for faster responses during high volume periods.
Which counties does Primo Brands serve?
Primo Brands serves Brunswick County, Chesterfield County, Clarendon County, Columbus County, Darlington County, Dillon County, Florence County, Georgetown County, Horry County, Kershaw County, Lee County, Marion County, Marlboro County, Robeson County, Sumter County, and Williamsburg County.
What fitness centers are near Primo Brands' location that customers might visit?
Nearby fitness centers include CKO Kickboxing Myrtle Beach, MGFIT Training Studio, 911 Athletics, Thomas Gymnastics At The Beach, X Gym Fitness Center Sports Mall, The Plex, Ultimate Gymnastics Academy, and T SQUAD Studio.
Are there any nearby beauty or wellness services close to Primo Brands?
Yes, nearby beauty and wellness services include Lotus Lash Aesthetics, Pretty Please Beauty Bar, VVSNailBoutique, and X Sports Inc which offers spas and health and medical services.
What nearby stores or wholesale outlets could customers visit when coming to Primo Brands?
Nearby stores include Ignite Wholesale, Gordon marketing limited liability co wholesale surplus plus, Wholesale City, and Strand Imports offering various goods including shoes and wholesale items.
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