Staples

Reviews

• TB

  Tammy Bennett

  4 days ago
  5.0
  Service at this location was awesome! I would highly recommend them for any printing needs, from business cards to banners. The team provided expedited service and outstanding customer service throughout the entire process. Thank you for making everything so easy and efficient!
• TZ

  Timothy Zuehlke

  May 27, 2026
  3.0
  I came into Staples to dropoff, and received adequate help, but customer service wasn't great and, also the person at counter was on their phone. I'll update this rating with a better one if this store does better next time. I always give extra chances.
• AR

  Artou Rousselle

  May 18, 2026
  2.0
  This is a sparsley employed store that often has its doors closed to the public throughout the day. Today they were closed and the other day they were also closed for some length of time in the morning. It makes it difficult to conduct my business when your not even able to get in, and with no warning.
• SD

  Sandra Day

  May 11, 2026
  1.0
  Standing here waiting for doors to open. It’s 9:45am. Note on door says internet is down and will open 30 minutes late. Employee just walked in front door and said running late because someone called out. Which is it?? Unacceptable for a business. Sad!!
• FN

  Farrah Norman

  May 5, 2026
  5.0
  Manager Mike is the most professional individual I have had help me in over a decade!! AND it was on a phone call!! Friday night I ordered custom posters Online at Staples.com with in-store pick up for Monday at 5:30pm at the Staples Greer location. And here is were it all goes awry….because when I didn’t get a “your posters are in production” text I decided to just go to the store at 5:30. Unfortunately, I was told the posters weren’t ready and would not be ready till Tuesday at 5:30. Well at 3pm on Tuesday, after not getting any sort of text or email, yet again, I decided to call the store (I’ve had issues at this store in the past when placing an online order after hours/ on weekends with my order getting “misplaced” or not found). This time I was told the poster printer went down and I should have got a call to let me know (but i hadn’t) and maybe, if the printer was fixed, they could printed by Thursday or I could try to handle online. These posters are for a graduation party, so I needed them quickly, therefore, printed local. I went back online to Staples.com and had a (what I thought at the time) helpful Online Chat, where I was told my order was now able to be printed at (this Staples) Pleasantburg location and it would be ready the next day (Wednesday, still in time for the party though). To my surprise in 30 minutes I get a call from the Staples Pleasantburg store that my posters were ready! So wonderful!! However, when I looked at the email receipt the price was listed as double (oh man!). I then logged in online to see what had happened. Apparently, I the original order (and all its coupons and discounts) had been cancelled and a new order created and had been rebilled, including a rush charge. SO I decided to called this location, Pleasantburg, to see if they could reapply the discounts and coupon and remove the rush fee (fix the price back to the original.) After 2 rings Mike answered the phone (1st level of professionalism, now days, one expects at least 5-8 rings and then being put on hold at least one time IF an actual human answers at all…) I quickly told Mike my name and that I was calling about my print order, which he found immediately and let me know. I then proceeded to explain to Mike this entire story. He listened patiently and politely the whole 4 minutes. At the conclusion of my story I said “so I’m not sure what I need to do or pay since my son is coming to pick them up and I needed to let him know if he now had to pay.” Mike simply said, “I’ll take care of it.” I’m not gonna lie, I thought I misheard his gentle, thoughtful answer. (It seems we no longer live in an age of any type of customer service let alone sincere professionalism). So, to clarify that I’d correctly heard him, I said “Sooo, my son is coming now to pick them up, does he need to pay the difference?” Mike asked for my son’s name, which I told him. Then said “I’ll take care of this.” I was now seriously overcome with tear-welling gratitude and speechlessness!! (Which by the length of this review one infers I’m not a typically “speechless” type). I responded “Please, tell me your name” he replied “Mike the Manger.” I thanked him and expressed my gratitude! At the store, when my son walked in he was promptly helped/ directed to the posters! As he was heading to pick them up my son saw Mike who, though he didn’t help him himself (because Mike was politely helping another customer with router questions) Mike motioned to have the other employee hand him the posters. After this remarkable act I just absolutely had to leave a review for Mike at this Staples location! I will be exclusively using this location for all my future printing needs (even though it’s a bit more out of the way from my home). Mike just gave a big win to Staples in my book, I had lost faith in Staples to be a reliable source for my printing needs, but Mike, in a single, professionally handled phone call, with a “make it right” attitude has restored my faith! A thousand thanks Mike!

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