RXO

Reviews

• TB

  Tori Burton

  4 days ago
  1.0
  I honestly think these products are being stolen and then marked as “lost” or “unable to be delivered” so the order gets canceled or reordered through Lowe’s. I’ve been trying to get a $1,000+ item delivered from Lowe’s for nearly 20 days now. I currently have two open cases with RXO, my delivery has been rescheduled five separate times, and I’ve even gone to two different Lowe’s stores in person trying to resolve this. What’s especially frustrating is that the information being documented in the cases by RXO isn’t just inaccurate, it’s blatantly false compared to what I’ve actually been told each separate time I’ve called. So every time I call back, I have to start a completely new wild goose chase. One update claimed the delivery couldn’t be completed because the truck door was somehow locked shut, yet the item still was never delivered but I could watch as the others continued to be delivered on the route via the Lowes app. Another time, they documented that they were unable to contact us, which also wasn’t true- and I had called several times trying to understand why they kept pushing out the delivery date with no contact or updates. Now the system still shows “delivery today,” even though the delivery window ended over five hours ago and no one has contacted me. I’ve already reached out three separate times today and the only answer I’ve received is that the item “was never at the store to be loaded.” Exactly — that’s the issue - you picked it up and are probably eating dinner on my new table in your home. At this point, it genuinely feels like the item disappeared somewhere in the process and no one is being transparent about what actually happened.
• JJ

  Juman

  Feb 25, 2026
  5.0
  Great delivery crew!
• MP

  Michael Peters

  Dec 8, 2025
  5.0
  The two young men were on time, worked fast. Overall the product was as expected and the delivery/assembly was exceptional. Thanks for a great job.
• BP

  B Pyatt

  Feb 5, 2025
  5.0
  Fast quick and efficient delivery service! Everything went as planned.
• BR

  Bobby Ramdial

  Oct 17, 2024
  1.0
  Supposed to get my order delivered this morning and the email that was sent to me says I would receive a phone call. Never received call, driver wouldn’t wait for me to drop off my child ant daycare and now I have to reschedule. When you open the tracking link it stills show the truck over an hour away. Communication is HORRIBLE with this company. They don’t answer the phone or have there messenger app working. I replied to email and finally got someone over the phone saying they don’t know when it will be rescheduled. This is the same number I’m supposed to call according to the driver to reschedule. As a customer I’m not pleased with this service. A vague text message is all I had to go by with no time frame only 8am-12pm and just sit there and wait.

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