DHL Express Service Point Columbia

Reviews

• VA

  Veronica Azzi

  2 days ago
  1.0
  My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
• TM

  The McClam's

  May 5, 2026
  5.0
  Naija was and has always given me the best customer service. She’s very knowledgeable and makes the shipping experience personal, She is deserving of a promotion in your management department. Awesome personality .
• LW

  Leah Wilson

  Apr 9, 2026
  1.0
  Walked in and nobody was at the front desk. Bell rings as you walk in and nobody even came after that. Waited and waited and nobody ever came to help. Will never get another package sent to this location or use DHL if I can help it. Literally standing in the lobby of an empty building in the middle of the day. Ridiculous… I drove 20 minutes
• DC

  Delia Contreras

  Apr 8, 2026
  5.0
  Naija F was very professional and super helpful. And I had to takeoff my tape and she retaped my box. I would give them 10 out of 10 if I could. Very prompt service. I can’t wait to come here again.
• AB

  Anthony Brown

  Mar 17, 2026
  5.0
  Very professional and helpful thank you

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