The UPS Store

Reviews

• TM

  Tina Martin

  5 days ago
  5.0
  Excellent service, very professional and attentive. Grant was very kind and did a good job with answering my questions! Great store with a great staff!
• SH

  Susan Hand

  Mar 30, 2026
  5.0
  I appreciate the customer service I received today from the young man named Grant. I was really struggling with sending the email to print a label and he went above and beyond helping me. Thank you so much for your patience🙏
• GS

  George Suggs

  Jan 8, 2025
  5.0
  Easy to use, good service at this location, friendly and helpful personnel
• JT

  jill tucker

  Jan 2, 2024
  5.0
  Above & Beyond customer service. I came into this store during the busiest time of the year with a ? As to how to ship a bike, not only did they quickly come out & help me get it out of my car but they really looked into how to ship for the least price. Then Ryan the owner worked with me to keep the bike there & ship a few days later so it’d arrive when I needed it to. I was so relieved & thankful for his extra time & care, impressed& grateful! Thank you!
• PC

  Peter Clark

  Jun 11, 2021
  1.0
  The UPS Store # 3429, Located at 501-Old Greenville Hwy. Clemson, S.C. 29631. I would like to say that I have been a steady customer at this UPS Store for over five years and have never experienced anything like this before. For the record, I find the incident to be unreasonable, humiliating and disgusting. Moreover, it was in direct violation of contractual agreement between myself and the UPS Store owner Mr. Ryan M. Seigler. On May 5, I went to the UPS Store to pick up my mail. Upon entering the store I went to my rented mail box to retrieve my tickets and mail. However, I found no mail or tickets in the box. I got in line with the other customers and when I got up to where the clerk was, I asked her to please get my mail. She told me that there was no mail for me. When I asked her to please check, she refused. I explained to her that there are many times that the mail comes, but that they don't always put the tickets in the box. Moreover, there are many times that the mail is misplaced, lost or forgotten. This has happened to me on multiple occasions. I carefully explained to her that the merchants that I received mail from had each sent me tracking numbers along with a notification that the mail was delivered to a person at the store. I informed her that I would bring the tracking numbers to show her as proof that my mail had been delivered to the address. Despite the fact that I provided the tracking numbers as proof the mail had been delivered, she still refused to help. I told her that I had been a regular customer for over five years and that I found her behavior to be rude, unacceptable and demonstrated poor customer service. Moreover, it was in violation of my contract agreement with the UPS Store owner, Ryan Seigler. I told her I would discuss the matter with Mr. Seigler and left the store, without my mail. About two minutes later as I was approaching my car, a police car drove up to where I was blocking my car. Two police officers got out of their cars and told me that the the clerk at the UPS Store had called them. Shortly after, a third police officer came and gave me a paper (NOTICE) stating that I will no longer be allowed back inside the UPS Store. The (NOTICE) indicated that a ( No Trespassing Order) will be in effect indefinitely. In addition, the officer stated that if I returned, I would be considered trespassing and in violation of the ticket. if this happened I would be subject to arrest. This entire incident left me feeling traumatized, humiliated and demeaned. I thought the clerk calling the police on me because she didn't want to do her job was completely unjust and unreasonable. In addition, it was in direct violation of the One Year contract agreement between myself and the owner Mr. Ryan Seigler. Because the clerk called the police and had them issue me a No Trespassing Order, I am no longer able to gain access to my mail and therefor unable to use the services that I paid for due to their actions. Again, I found this entire incident to be very unreasonable and degrading. Treating a customer like this after five years of business is completely unreasonable, disrespectful and unprofessional. Based on this incident and the fact that I was a customer for over five years, I do not recommend using this UPS Store service for any reason.

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