The UPS Store

Reviews

• AS

  Andrew Smith

  Oct 8, 2026
  3.0
  If you print you own label first, there is an area you can just leave it at, but it’s not clearly marked. Lines during holidays can be brutal and while it’s not as dreadful as the local USPS it’s pretty close. I’ve had generally good service here, If you’re returning something to Amazon, Staples now has a fast return line which works great. To be fair nobody really likes waiting in the line to ship anything and I think that translates to the overall vibe there.
• FL

  Frank Leo

  Oct 5, 2026
  5.0
  Very polite very helpful
• LS

  Lindsay Senalik

  Sep 22, 2026
  2.0
  I stopped into the UPS Store on Town Center Drive in Bluffton today to make two Amazon returns. There were two employees in the store and no other customers, yet neither employee acknowledged or greeted me when I walked in. I approached the counter and said, “Hi, I have two Amazon returns.” The gentleman assisting me simply looked at me without saying anything. I placed the first return on the scale, showed him tge QR code, and he scanned it. When I went to hand him the second package, he pointed toward the scale rather than saying anything. After scanning it, he printed my receipt, handed it to me, and said, “Here.” That was the entire interaction. I understand that Amazon returns are quick transactions, but basic customer service—simply saying hello, acknowledging a customer, or saying thank you—should still be expected. Unfortunately, this isn’t an isolated experience; the customer service at this location has consistently felt unfriendly and unwelcoming. I hope management will address this, because a simple greeting and a little courtesy would make a significant difference in the customer experience.
• BM

  Britney Marie

  Sep 17, 2026
  1.0
  Absolutely terrible customer service. From the moment I walked in, the employee acted like he did not want to be there or help me. He literally tossed my paperwork onto the scanner/scale, processed it, handed me the receipt, and said absolutely nothing. No explanation, no “you’re all set,” nothing. I had to ask him, “Is there anything else I need to do?” and then ask whether my paperwork needed to be put into a box or anything else before being shipped. He would barely even look at me when I was speaking to him and came across as completely dismissive and uninterested in helping. The entire interaction made me feel like I was bothering him just by being there. Customer service does not have to be complicated — a greeting, basic communication, eye contact, and simply explaining what you are doing goes a long way. Tossing a customer’s paperwork down, handing them a receipt without saying a word, and acting irritated when they ask a question is unacceptable. Terrible, terrible customer service. I left extremely disappointed with this location and will not be returning.
• KU

  Kayla Usher

  Sep 10, 2026
  5.0
  Kenny was excellent. He provided great service and is very courteous. Thank you for all your help :)!!