The UPS Store

Reviews

• GB

  George Bach

  Jul 16, 2026
  4.0
  Service was good.
• 77

  71elrod

  Jun 17, 2026
  1.0
  I hate to give bad reviews, but sometimes it’s the only way to get management attention so they can correct the issues. I have come to this location many times because it is the closest to my home. I can honestly say that I have never been in there and seen any employee smile or seem like they enjoy their job. They are generally short and not very open to assist you, just do what they need to do with little effort and get you out. I have stood in line for 15 minutes or longer and hear others make comments about the rudeness as they walk out, so I know it isn’t just me.
• JD

  Judy Doran

  Jun 1, 2026
  5.0
  Sierra is an exceptional employee! She is very knowledgeable and helpful!
• DM

  deb musgrove

  May 18, 2026
  5.0
  We recently brought two very large and very heavy golf bags filled with world flags into The UPS Store on Lady’s Island to be shipped to an event in South Dakota and then returned to us afterward. John Horton and Vanessa were so helpful from start to finish. They took the time to go over all the shipping options with us and helped make sure we got the best pricing and the best way to ship everything both there and back. These bags were not easy to move, and we really appreciated the extra care and patience they showed in helping us. We truly could not have been happier with the service we received. John and Vanessa made the whole process so much easier and less stressful for us. Thank you both very much! Deb
• JJ

  Julie Cohen (Jules)

  May 13, 2026
  5.0
  A few weeks ago, I sent a package to a friend staying at a temporary residence in Florida. Unfortunately, the package never arrived, and we honestly did not realize it until she asked where it was! Apparently, UPS in Florida did not like the address, even though packages had been delivered there many times before. Somewhere along the line, the package ended up in limbo. Sierra at the front desk at The UPS Store on Lady’s Island was absolutely lovely and helped me gather as much information as she could. She truly cared and did everything possible on her end. Then John Horton stepped in. John personally called me and immediately went into mission mode to help locate the package. My friend had already moved and had a wedding to attend, and the package contained her outfit and other important items she needed before leaving. Thanks to John’s persistence, kindness, and determination, we were finally able to track down the package and have it delivered to a UPS hub in Florida, where my friend retrieved everything in time for the wedding. I cannot thank John Horton and the staff at The UPS Store on Lady’s Island enough for everything they did. This went far beyond anything I would have expected from a UPS Store. Their customer service, compassion, and follow through were exceptional. Thank you so much. Julie

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