The UPS Store

Reviews

• DM

  deb musgrove

  2 days ago
  5.0
  We recently brought two very large and very heavy golf bags filled with world flags into The UPS Store on Lady’s Island to be shipped to an event in South Dakota and then returned to us afterward. John Horton and Vanessa were so helpful from start to finish. They took the time to go over all the shipping options with us and helped make sure we got the best pricing and the best way to ship everything both there and back. These bags were not easy to move, and we really appreciated the extra care and patience they showed in helping us. We truly could not have been happier with the service we received. John and Vanessa made the whole process so much easier and less stressful for us. Thank you both very much! Deb
• JJ

  Julie Cohen (Jules)

  May 13, 2026
  5.0
  A few weeks ago, I sent a package to a friend staying at a temporary residence in Florida. Unfortunately, the package never arrived, and we honestly did not realize it until she asked where it was! Apparently, UPS in Florida did not like the address, even though packages had been delivered there many times before. Somewhere along the line, the package ended up in limbo. Sierra at the front desk at The UPS Store on Lady’s Island was absolutely lovely and helped me gather as much information as she could. She truly cared and did everything possible on her end. Then John Horton stepped in. John personally called me and immediately went into mission mode to help locate the package. My friend had already moved and had a wedding to attend, and the package contained her outfit and other important items she needed before leaving. Thanks to John’s persistence, kindness, and determination, we were finally able to track down the package and have it delivered to a UPS hub in Florida, where my friend retrieved everything in time for the wedding. I cannot thank John Horton and the staff at The UPS Store on Lady’s Island enough for everything they did. This went far beyond anything I would have expected from a UPS Store. Their customer service, compassion, and follow through were exceptional. Thank you so much. Julie
• CK

  Cary Kelley

  May 6, 2026
  5.0
  Awesome service! These ladies are amazing!
• CW

  Carrie Willing

  Apr 3, 2026
  5.0
  Stellar
• SA

  Shannon Angelo

  Mar 1, 2026
  1.0
  I’ve been to this store NUMEROUS times. Every interaction has been awful!! Once I walked in just after they closed. Just had an Amazon return. Would have taken 2 seconds for her to take it. She was just sitting behind the counter playing on her phone. She said she forgot to lock the door and they were closed and resumed playing on her phone. I went last week and wasn’t greeted at all. The clerk never smiled or said barely a word to me. This is how every other interaction is when I go. Pretty sure they hate working there and it shows!

Frequently Asked Questions About The UPS Store