United States Postal Service

Reviews

• JN

  Joyce Nichols

  6 days ago
  5.0
  Pleased to find postal clerk knowledgeable, friendly and helpful!
• NW

  Nico Whwhw

  6 days ago
  5.0
  Casey here is so awesome. I had a billion packages to send and had to double check a few a couple times to make sure I didn’t mess them up (I should have labeled them better my bad) and they were so patient and cool about it I didn’t feel like a burden at all which is so nice because I have really bad anxiety lol. Anyways other workers here are so nice as well and patient 💖
• RW

  RIley Walsh

  Sep 17, 2026
  1.0
  I had an extremely frustrating and unnecessarily rude experience at this location. I had a package that was supposed to be delivered to my apartment, but the tracking unexpectedly showed that it had been delivered to the USPS location on Corliss Street “at customer request,” even though I had never requested that. When I first went to the main office, an employee there was actually very helpful. He helped me write down the tracking number, agreed that the situation seemed strange, and told me that the package was being held in the brick building across the street. When I went over there, however, I was met with a completely different level of customer service. From the beginning, the employee I spoke with was dismissive, condescending, and seemed irritated that I was even asking for help. He initially told me that my package was not there and that it would be at the downtown location. I explained that I had the tracking information showing it had been delivered there and that another USPS employee had specifically directed me to that building. He then asked for my ZIP code. I had to think for a moment because I am relatively new to the area, and he responded in an incredibly condescending tone along the lines of, “You don’t even know your ZIP code?” There was absolutely no reason to speak to me that way. He still seemed reluctant to look for the package until I explained that it was an expensive item and that if USPS had lost it, I would need to file a claim. He then went to look and, unsurprisingly, came back with the package. Instead of simply handing it to me, he continued speaking to me rudely and said something like, “You didn’t even notice that your apartment isn’t accepting delivery.” I asked what he meant because my apartment absolutely does accept deliveries—there is regularly mail and packages in our mailroom. Rather than explaining the situation professionally, he continued speaking to me as though I were stupid and should somehow already know why USPS had chosen not to deliver my package. The entire interaction felt hostile and unnecessarily belittling. I was not demanding anything unreasonable . I was simply trying to locate a package that USPS had redirected somewhere I never requested. I should not have to argue with an employee just to get them to look for a package that was, in fact, sitting in the building the entire time. I understand that mistakes happen with deliveries, but there is no excuse for treating a customer with that level of condescension and disrespect. The employee in the main office was helpful and professional, so this review is specifically about the treatment I received in the building across the street.
• TD

  Tim D

  Sep 17, 2026
  3.0
  Okay. My package arrives in Providence, slated for Cumberland. So it went to New Bedford, Why? And careful with the packages. You people need to take more pride in your work. It's not just here. It's all over the country. I ordered one item and it got to Massachusetts and then went back to Indiana and back to Providence. Literally WTH.
• AP

  andre pimentel

  Sep 7, 2026
  3.0
  The service can improve for mail hold.

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