United States Postal Service

Reviews

• AR

  Andrew R.I.

  Apr 10, 2026
  1.0
  Place needs better decision-making oversight. Instead of wasting time and resources, my package made it all the way from Harwich, MA → South Dennis, MA → Providence distribution center → Portsmouth, RI with no issue. It was shipped Ground Advantage, just in a recycled Priority box by the sender (who didn’t realize this was a problem). Every step of the way it was scanned and processed normally. It even went out for delivery days later like a Ground Advantage package would—then suddenly someone decided it was the “wrong box” and sent it all the way back to Massachusetts so it could start over. That makes no sense. From what I’ve learned, there was absolute discretion here—this could have been delivered or the postage difference could have been charged instead of wasting time, fuel, and everyone’s effort. To be fair, the man I spoke with on the phone was helpful and polite trying to locate the package (5 star service), and the main branch staff apologized and echoed their disappointment in the decision that was made, which I appreciate. But the final decision to return the package instead of resolving it locally is frustrating and unnecessary. Based on this experience (and seeing other similar reviews), there’s clearly inconsistency in how situations like this are handled. Customers shouldn’t have to deal with avoidable delays over something that could be fixed on the spot. Hoping for more consistent, practical, and humane judgments in these decisions to prevent unnecessary waste and avoidable delays like this from happening in the future.
• SP

  Stephen “Stephen Pereira SP” Pereira

  Apr 1, 2026
  1.0
  Thank god I am moving out of Portsmouth , This location has some of the most unprofessional & rude staff, I will never return to this location
• MF

  Merryn F

  Mar 23, 2026
  1.0
  The women who was working at the front desk was incredibly rude and made me genuinely uncomfortable for no reason at all. I had a misunderstanding on the price of my package as well and when I brought it up she handled the situation very unprofessionally and made me feel stupid. It is honestly so embarrassing as a grown woman to be talking to an apparent teenage girl the way she did. I’m not sure her name but I know it started with an H, maybe Heather.
• MV

  Matt De Vecchi

  Feb 10, 2026
  1.0
  They could be less helpful and they make you feel bad for even coming in. Sad. Use FED EX or UPS unless you want to feel like you are not wanted.
• BF

  Bridget Faria

  Feb 9, 2022
  1.0
  Awful awful service! They absolutely refuse to deliver orders to our business stating they cant pull in to our property legally!? Wait, what?? Then the excuse was they couldnt turn around (its literally a looped lot, nice try). We have to call and fight with them to get every order delivered that is sent through USPS which Amazon doesnt even give the option to select a different carrier. Just terribl all around.

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