The UPS Store

Reviews

• EC

  Elisa Cintron

  Jun 30, 2026
  1.0
  ⭐☆☆☆☆ This was one of the most unprofessional customer service experiences I’ve had. I stopped into this UPS Store to mail a package and also asked if they offered notary services. The employee at the counter told me they did, pointed out the notary, and said they would take care of my package first and then help me with the notarization. After my package was finished, I asked for the notary service as instructed. At that point, there were three employees walking around the store discussing signs, moving boxes, and handling what appeared to be internal store tasks. The notary looked at the other employee, rolled her eyes, paused, then looked at me and said, with a clear attitude, “I can set an appointment for you.” Apparently interrupting internal work to help a paying customer was too much of an inconvenience. I politely declined and said I’d go somewhere else. Only then was I told there was a notary available at the Exeter location—even though the notary was standing right in front of me. Customer service should come first. If you advertise notary services and have a notary on-site, customers shouldn’t be made to feel like they’re inconveniencing your staff by asking for the service. A brief pause in internal tasks to help someone standing at the counter is simply part of running a customer-facing business. I took my business elsewhere and was treated professionally. I won’t be returning to this location, and I hope management addresses the lack of professionalism and customer service.
• AT

  Amy Thomas

  Jun 29, 2026
  5.0
  The worker was so fast and professional she deserves a raise
• KA

  Kristen Andrews

  May 29, 2026
  5.0
  We had an item to return. Unfortunately the packaging was a mess and we could not take the item apart to fit properly due to a stripped screw. The UPS store staff were super helpful and made sure that the return was handled correctly. We appreciate their help!
• CY

  Christine Hamilton Yocum

  May 28, 2026
  5.0
  Best staff anywhere!
• JV

  Julian Vasquez

  May 16, 2026
  1.0
  “UPS misplaced lost or possibly stole a package intended for USPS delivery, they called it a ‘courtesy so it makes it ok …Terrible service and extremely frustrating experience

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