The UPS Store

Reviews

• GM

  Glenn Mercer

  Sep 22, 2026
  1.0
  I went in to return an item and presented the wrong QR code to Mr. Ash. He immediately got an attitude with me and while trying to ask him a question he interrupted me with “Can I help the next person?” I said you don’t have to get an attitude with me and he replied “What’s wrong with you people?” You people? Was he referring to my color or my age? Maybe I should let the courts decide!
• KB

  kathy bowman

  Sep 3, 2026
  5.0
  I take all my Amazon packages to this location the people there has always been friendly and I never had any trouble with my returns . Amazon gives clear instructions for their returns. therefore everything goes well at the UPS store.
• AP

  Asta Puskarich

  Sep 1, 2026
  1.0
  I’m new to the area, and this was my first time here. Unfortunately, the customer service experience was extremely disappointing. During my visit, I witnessed the manager/owner speaking to customers in a condescending and disrespectful manner, including older customers who were having difficulty using the self-service kiosk. While training and assisting, he stated, “People don’t read. You have to do the work for them.” I asked him if he was okay because of the attitude he was displaying toward customers. He continued to speak to me in a rude and condescending manner. When I told him that his behavior was rude and condescending, he told me not to come back. I understand that training while doing your job can be stressful, but that does not justify treating customers this way. I’m a woman and a person of ethnic background, and I found the way I was spoken to particularly concerning. As someone new to the area, I was hoping to find a place where customers are treated with basic courtesy and respect. Unfortunately, this first experience left a very negative impression. Customers may simply need assistance— they deserve patience, dignity, and respect. Being busy or frustrated is not an excuse for being rude to people. This is not okay.
• KK

  Katie

  Aug 29, 2026
  1.0
  Extremely Disrespectful Customer Service. I have never been treated this poorly at a shipping store. I went in with a couple of packages and made an honest mistake by using an Express box for a Ground label. When I asked what I should do, instead of simply explaining my options, the owner was extremely rude and dismissive, telling me to "go deal with it" and "cut it off."When I brought up another package, he told me I needed to "learn how to read instructions" and referred to it as "trash." I calmly told him he didn't need to be rude, and he immediately accused me of yelling at him, told me to get out of his store, and said I was never welcome back. As I was leaving, he even called me "Karen." I was never yelling or disrespectful toward him. I have no problem being corrected when I make a mistake, but there is absolutely no excuse for treating a customer this way. A simple explanation would have been enough.I will never return to this location and would recommend taking your business elsewhere
• JG

  J Gray

  Aug 24, 2026
  1.0
  Owner (Mr. Ash) is incredibly disrespectful and rude. He has no business being in customer service, owning a business, or subjecting the general public to the misery that is his own existence. He said he was short staffed, which would be understandable, except his complete lack of professionalism in turning customers away when people were coming in at the end of the day and the line was long. He said to all the customers who were upset about his disrespectful behavior “The world doesn’t revolve around you! File a complaint, write a bad review, I DON’T CARE, BYE!” and when people pointed out that the world doesn’t revolve around him either and he didn’t need to be rude, he said “Get out of my store!” You got it, buddy. We won’t be returning. Other customers in line said he’s like this regularly and doesn’t know how to emotionally regulate when he’s stressed. Get some therapy or get a new job, my dude! We have been there late before and were told by regular employees that it’s store policy to help customers as long as they’re in the door before closing. It was 30 minutes prior to closing. Seems like the lowest level employees are more professional and respectful than the owner himself. It’s embarrassing. UPDATE after reading other reviews: I know no one should be surprised based on the sheer volume of bad reviews over the past 3 YEARS (the fact that there’s a Facebook page specifically about the terrible owner is hilarious), but I want to point out that in his replies (as the owner) to some of the bad reviews (about HIM, the owner), he’s put canned responses like “Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations.” and “We are forwarding this to the appropriate team right away and will look into this further.” Meanwhile, in reality and in his place of business, he’s YELLING at customers that he “doesn’t give a shit” and “answers to no one”. We’ll see about that. I also found it ironic that other reviews report he accuses people of being racist when he’s clearly a sexist misogynist always whining about “Karens” (a slur used against women) and getting aggressive at female customers in his store. I hope his chain smoking habit turns out exactly the way he deserves, sooner rather than later. 0/10, SDE on max, would not come again. Take your business elsewhere. I know I will be! (Not that he cares, as he made ABUNDANTLY clear).

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