The UPS Store

Reviews

• SL

  S. De Leon

  Oct 2, 2026
  5.0
  The young lady was super courteous. I love this UPS Store. This is my location moving forward. I don't mind the half hour drive.
• AA

  Alex

  Sep 19, 2026
  1.0
  The staff here is untrained and very rude.
• TT

  Themediareseller

  Sep 12, 2026
  1.0
  Horrible experience. I would not recommend getting a mailbox here or trusting this location with anything important. The overall value and quality of service have gone downhill dramatically since the ownership changed. What used to be a phenomenal store has become consistently frustrating to deal with. The employees appear to be completely untrained, and basic package-handling procedures seem to be a problem. I’ve had correctly addressed packages sent back to the sender. When dropping off prepaid packages with additional labels that specifically need to remain visible, employees have covered them despite being asked not to and despite the labels themselves stating that they should remain uncovered. These are basic shipping instructions that employees at a UPS Store should understand. What makes it even more frustrating is the complete lack of accountability. Instead of properly training employees and making sure packages are handled correctly, customers are left dealing with the consequences of repeated mistakes. Management/ownership seems completely disconnected from what is actually happening inside the store. I’m not expecting perfection. I’m expecting employees at a shipping and mailbox business to be properly trained to handle mail and packages. For the level of service provided, this location offers extremely poor value. This store was excellent before the ownership change. Now it feels poorly managed, understaffed with properly trained employees, and completely indifferent to whether customers receive competent service. After multiple issues, I have lost confidence in this location and would strongly recommend using another UPS Store.
• MG

  M G

  Sep 11, 2026
  1.0
  Two weeks ago I went to that UPS store to return an item from Williams and Sonoma. Since I had to purchase a box, the items were seen by the employees working in the store. I offered to wait for them to tape - they said no - they would handle it - Nick was the employee but there were others present. I wondered why I was not receiving a notice that the item was picked up or shipped or even returned - after two weeks - so first I called Williams and Sonoma and they said the item was never picked up. I called the UPS store. I had a receipt from that day but interestingly the receipt had a bar code but it was not the tracking number. I thought it was. The person who answered said - bring in your receipt we will help you. I did - the employee said "no, we cannot do anything with that receipt." The receipt had the date/ time/ terminal/ employee number, a bar code about the shipping - but no - he said there was nothing they could do. This happened one other time with a pair of high end shoes that I returned from a wedding - did not wear them - but they never made it to the UPS truck. Interesting... I will allow the public to form their own opinions about what this store is doing.
• CP

  Celine Pistelli

  Sep 5, 2026
  5.0
  OUTSTANDING SERVICE!!! Over the top help from NICK, LEE & JASON. I am elderly and unfamiliar with QR Codes & Smart Phones, etc. Nick patiently helped me find my Amazon QR Return Codes on my phone so that he could scan them in with my return items. After I got home, I saw that I mistakenly put two items on the same QR Code. The store had 4 items and only 3 Codes - my mistake. I called the store and LEE so very graciously walked me through how to fix it. I downloading the missing Amazon QR Code, emailed it to her at the store and she scanned it in. PROBLEM SOLVED very easily. Thanks to this store and these people, all 4 items are being returned to Amazon and my account will be credited for all 4 items when they are received by Amazon. This high quality of customer service from all three employees that I dealt with on this transaction is rare today, but so very much greatly appreciated. They also help me, the supposedly older and wiser one, learn a little more on how to operate this newer technology. What a blessing they were to me in so many ways. VERY WELL DONE!!! THANKS SO MUCH!!!

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