The PNC Financial Services Group, Inc.

Reviews

• JF

  Jordan Fox

  Aug 21, 2026
  1.0
  Do not bank with this institution. Their customer service associates will provide definitive timelines that are not upheld, and then when you follow-up, they’ll give you new timelines. There is no regard for how their mistakes impact customers, and there is no attempt to make things right with customers after their mistakes. Even if you’re a customer of nearly 20 years. I will be telling every person I know to avoid PNC like the plague. They do not care about the people who bank with them. Point blank, period.
• 11

  1

  Aug 11, 2026
  1.0
  PNC days should be numbered! They placed an extended hold on a large sum deposited business check on 06/29/26. First 5 day hold, now an additional 10 days. Just to make sure that the check clears is ridiculous an very inconvenient to my business.
• SG

  Stephen Glover

  Aug 5, 2026
  1.0
  You will be better off keeping your money under your mattress or buried in coffee cans that at this financial institution. PNC recently purchased FirstBank here in Colorado and it has been one of the most irritating experience I’ve had as an adult. All mobile banking from a Thursday to Monday was shut down. The same Thursday through Monday, all local branches were closed, and when I called no one was available to help either. To top it all off it was Father’s Day weekend! The response I received was, “we had the informational posted on a banner in our app”…. I wish that was the only issue I have experienced since the merger, but that has not been the case. In all seriousness, it has a been a time suck and one thing after another. I HIGHLY recommend any other banking options you may have.
• TG

  Tasha G

  Aug 4, 2026
  1.0
  I had an extremely disappointing experience at this branch. I came in to withdraw money from my account, and the teller told me she needed a senior banker’s approval to process it. She saw the branch manager, Dinah Daruwala, in the lobby and asked for her help. Ms. Daruwala looked me up and down, said “She will have to wait, I have a call,” and walked away without another word. No timeframe, no apology, nothing. I ended up leaving without being able to withdraw my own money because no one else was available to approve the transaction. I’ve never been made to feel so dismissed and disrespected at a bank. As a Black woman, I do believe I would have received better, faster treatment if I were white. The way I was looked at and spoken to felt racially motivated, and I don’t believe a white customer would have been dismissed the same way. I’ve plan my account and moved my money elsewhere. I can’t recommend this branch, and I’d think twice before banking with PNC as long as this kind of treatment goes unaddressed. Customers deserve basic respect and courtesy, especially when trying to access their own money.
• MM

  Misty Montalbano

  Jul 29, 2026
  1.0
  Closed all of my accounts with PNC months ago because I couldn't take it anymore. Unfortunately, my mortgage is with PNC & I'm not refinancing. In June, I received a notice that my escrow would be short because taxes increased. You have the option of 1. Do nothing & have your monthly payment increase or 2. mail in the coupon with the shortage & the monthly payment is lower. According to the notice, my monthly payment would not change either way until Aug. 1 & I had until July 18 to pay the shortage. I chose option #2. The escrow shortage was received on July 16 by PNC yet the payment(s) that they took out 2x in July was at the higher amount. As I'm writing this, it's still not August 1st. Why give a person the option to pay the escrow shortage if you're just going to go ahead & default to option 1? Now, in their defense, I pay my mortgage every other week to force myself to make an extra payment each year. So every 2 weeks PNC takes 1/2 of my monthly payment and they bank it to pay the mortgage. I reasoned that is why the higher amount was deducted in advance. An exceptional bank would send this notice out in May so that the shortage could be paid earlier and avoid that hassle, but that would be efficient and then it wouldn't be PNC. I get that and that's why I didn't call when the higher amount was taken for the last 2 payments, but now that means they have more money than needed for my 8/1 payment. I wanted to know what happens to that escrow surplus. Does that amount get deducted from my next payment? Will I get that extra money refunded by check? This bank only communicates with you when they need money from you so I don't know. So after mentally preparing myself to deal with their automated system, I called. Spent the first 20 mins. pushing buttons trying to get a live person. Finally, I get a young girl (I wish I could remember her name. Not even sure if she said it) & start explaining the situation to her. She wasn't having it & was so very curt that I was stunned how she treated me. She absolutely would not let me finish explaining my situation & snipped at me, "are you going to let me tell you what your next payment is going to be or are you going to keep cutting me off?" So I told her I would be quiet & listen to what she had to say. She stated that my next payment was going to be the same amount that was taken out on my last payment. I told her if she would not have cut me off so rudely she would know that answer is incorrect because I paid the escrow shortage by the deadline in the letter. So, if the next payment comes out like the last 2, then that means that somebody on their end screwed up & did not apply that shortage to my escrow. The only thing little Miss Know It All did was went into my payment history & looked at the last amount paid & assumed that was my new payment from here on out. If she would have let me finish speaking, like a good customer service rep should, she would've understood that what I was asking is where does the escrow surplus go? I told her to take a minute & look at my new monthly payment amount and divide that in half and she would see what I'm talking about. There's no way that they would be taking out the same amount that they took out the last 2x at the higher amount because I chose option #2. It was at this point that she realized I'm not a moron, I know how to read and interpret an escrow notice, I know how to log into my account and take my monthly payment and divide it by two and I was not simply asking what my next payment would be. Her demeanor completely changed, but it did not change the fact that the people that you deal with at PNC are awful & inept. They treat their customers horribly & if that's what you're into then have at it. I pray every day that this institution goes under so that my mortgage can be bought out by another lender. By the way... she told me that the surplus would simply stay in my escrow account. Only time will tell if that's accurate. I hope I can spare someone the stress of dealing with this "bank".

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