United States Postal Service

Reviews

• TS

  Tyler Smith

  May 11, 2026
  1.0
  I have only lived here for two years, and I have had one issue after another with these people. A carrier was stuffing all of my mail (marked Apt 3) into the mailbox for a vacant apartment (Apt 1R) for months. The mailbox was overflowing. How hard is it to read the number on the mail and read the corresponding number on the mailbox? I had to file several complaints. I recently failed to receive the invoice for the master insurance policy for our building. I also had a passport returned from the IRS, and it showed up in my Informed Delivery, but never arrived. It's really suspicious that all of my obviously important mail seems to go missing, but I receive the junk mail. Customer service jerked me around and said it may have been scanned in another zip code, so just wait. I have used Informed Delivery for years, and that's not how it works. They then said, Oh well, no tracking number, so we're closing the case. Horrible service.
• RC

  Raaj Chanda

  Apr 15, 2026
  5.0
  I just went to mail something important that needed a postmark today, and the clerk (receipt says #14) was so nice and helpful. I was observing as I completed my documents how she interacted with everyone else and she was the same to all. Very pleasant, nice, and quick to work with.
• AR

  Ahmad Rashid

  Apr 8, 2026
  5.0
  Great service the guy in the counter was very helpful
• IH

  Isabelle Herstine

  Apr 2, 2026
  1.0
  Unacceptable to show up late every single time I get there at 9 am
• NN

  Nikole

  Mar 31, 2026
  1.0
  The service here is abysmal. The bar of their standards for treating their customers with any form of respect is literally in hell. The employees are rude and like to yell at customers I guess. I asked my partner to pick up my package for me. I signed the slip and put their name on it as my registered agent and everything and the clerk needed to see further proof of our residence since our updated address isn’t on their ID. No problem, they said our lease would be fine so we walked all the way home and grabbed that and walked all the way back. Even provided a PECO bill and my expired out of state ID and a couple other pieces of mail I had from the Philadelphia government just in case they needed anything else. Wouldn’t accept any of it. I’m waiting outside as my partner is helping me with this and they ask me to come inside. So I go in and they explain they can’t accept anything we gave them... so I Ask what else they need from us so we can provide it to them and the clerk immediately starts yelling at me because I stated that it was a little ridiculous that we have to do all of this when both of our names are on the slip, we have mail with our names and address, our lease, etc. Umm excuse you?? this is how you treat people when they are asking you what else i can show to you so I can collect my mail?? I’m confused, why so hostile?? We finally were able to pull up our current lease since the paper copy we brought was expired and we were able to get my package. But it just felt absolutely ridiculous and unnecessary being met with so much hostility when I was just asking a simple question. Worse, I filed a complaint and was met with “well sorry you feel that way” pretty much. Did not even acknowledge the horrible behavior of their employee or apologize to me for it. This location sucks. Go to the post office on 4th street instead, the employees are way nicer.

Frequently Asked Questions About United States Postal Service