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United States Postal Service

1.9
(63 reviews)

Business Details

6382 Castor Ave, Philadelphia, PA
19149, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6382 Castor Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6382 Castor Ave, Philadelphia, PA
19149, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

1.9
63 reviews
5 stars
10
4 stars
3
3 stars
1
2 stars
7
1 star
42
  • NM
    Nilvia Martinez
    May 6, 2026
    1.0
    The worst service I’ve ever experienced. The “Lady” at the window since the first time had bad actitud, and didn’t show any signs of education. She also refuse give me the service and I have to go to another location. Not customer service, as I can see in this site, so many complaints about her service and you don’t take any action. You are just paying her for be in the phone and be rude with the customers. Terrible service.
  • DA
    DOMINGO AURELIA
    Feb 11, 2026
    5.0
    They made everything simple and stress free
  • RT
    Rebecca T
    Jan 12, 2026
    1.0
    The woman at the window is ignorant and thinks she’s entitled to say whatever she wants to. Today I walk in at 9:19 AM and said “hi, can I get certified mailed”. She said hi how can I help you. She said it 2x. So I said can I get certified mailed. Instead of doing her job, she responded “when someone say hi, you need to say it back”. I said I did. You didn’t heard me. I was with my 1 year old daughter and I didn’t need to add the extra stress and ignorant comments that was uncalled for. When I first walk in, I was not nasty, I was not rude and I did not disrespect her. All the postal I go to, most of the employees always have some type of attitude but I don’t care. But today, that was beyond me. I was livid. Maybe she thinks I don’t speak English and she can pick on non speaking English people. USPS needs to have mandatory customer service training because no one should have to deal with this type of disrespect.
  • DB
    Darling Baez
    Jan 8, 2026
    1.0
    This is the dirtiest nastiest post office I’ve ever been to. Not only are the premises disgusting but the workers are so nasty and disrespectful. Attitude from the beginning and you can see they don’t want to be there. Absolutely disappointed with my experience at this post office. I gave 1 star because I had to but they deserve nothing.
  • JD
    Jackie Darby
    Jan 5, 2026
    1.0
    The women who work at the windows are extremely rude. I went with my package which were already labeled and paid for and she told me if it can't fit in the window then she can't take anymore. My son took some more packages for mw today only 5 and she gave him a whole attitude saying she couldn't take the one but didn't give him a reason why.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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