The UPS Store

Reviews

• LA

  Lo Ab

  3 days ago
  5.0
  Danielle was amazing when taking my 2-year-old’s passport pictures. Her patience and kindness were beyond anything I could have asked for. She made the whole experience smooth and stress-free, and I truly appreciated how wonderful she was with my child.
• TD

  Tiara Depace

  5 days ago
  5.0
  This UPS Store is incredibly efficient and makes handling corporate or personal returns a total breeze. The staff is exceptionally professional and always ensures my packages are taped and labeled correctly. It is my go-to location for fast, reliable service that fits perfectly into a busy workday.
• DC

  Dana Cherry

  May 13, 2026
  5.0
  I have been using this UPS Store for all of my business and personal shipping needs, and the experience is consistently excellent. The location is ideal, situated perfectly for a quick stop during a busy day, and the facility is always clean and well-maintained. One of the standout features of this location is the ease of returns. Whether I’m dropping off a pre-labeled package or handling an Amazon return, the process is incredibly streamlined. I am usually in and out within minutes, which I deeply appreciate as a busy professional. A huge shout-out to Jay, who runs a very tight ship. His leadership is evident in how the staff operates; they are professional, efficient, and always willing to go the extra mile to ensure packages are secure. It is rare to find this level of reliable customer service in shipping, and Jay makes sure this store remains the gold standard in the area. Highly recommended!
• QT

  Quinlin Taylor

  May 7, 2026
  5.0
  I came into this location for printing services, my order was fulfilled promptly, and i couldnt help but be enthralled by the tapestry of personalities behind the desk! My experience was revelatory, every question i posited was immediately and thoroughly explained. Thank you roxborough ups!
• AG

  Amanda Gilmore

  Apr 22, 2026
  1.0
  The regular staff are amazing, but the (presumably new) manager cannot communicate clearly and respectfully, much less provide good customer service or support his team in doing the same. There were only four people in the store including myself, and three staff members behind the counter. It was unclear where the queue started even though the signage was clear, when the manager was asked for clarification he didn't explain what was going on and no one was standing where the signage indicated the queue should be. I've seen this location literally three to four times busier and had a better experience in this store. I don't need anyone to smile at me, sometimes long days are like that, but at least convey expectations in complete sentences, please.

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