The UPS Store

Reviews

• AR

  Alie Reid

  Jul 31, 2026
  5.0
  The new manager, Ralph at the Paoli UPS is awesome. He’s got exceptional customer service. You can tell that he cares about his customer and his team and store. There is a noticeable improvement in this location under his management with customer service.
• AS

  Abby Shipley

  Jul 27, 2026
  5.0
  You are the nicest people ….the highlight of my day. Thank you for your help.
• PS

  Peter Schiavone

  Jul 22, 2026
  1.0
  The staff is unprofessional and lacks a basic understanding of their own regulations regarding what they can and cannot ship.
• MG

  Marilyn Goldman

  Jul 21, 2026
  5.0
  I received good attention to my needs. Packing of valuable china was carefully done. The package arrived intact at it's destination when promised . The staff was pleasant.
• DL

  Denise LaRossa

  Jul 12, 2026
  5.0
  This UPS store is the best in the area. It certainly warrants this overdue praising review. Unfortunately, we now live in a society where great customer service and relations is a rarity. It is not like it used to be. — Whether it is service via phone or face to face. I am confident most of you reading this will agree w/ my sentiments. It seems as if no one cares like they used to; No one is willing to go out of their way or that extra mile; No one seems to be enjoying their job and/or work; Many times you may even feel like you are a bother or just a number. SO, when you find the special ones who stand out from the rest, are great at what they do and provide stellar service then they should not go unnoticed. They are deserving of acknowledgment and praise. Drew is outstanding! He’s been present at this store since the opening, and he surely is an asset. He is knowledgeable, efficient, patient, social, and accommodating. AND, kudos to Ralph who I had the pleasure to meet more recently. He added to the store’s excellence. He knows his stuff! This store is ran and managed super well. They are everything excellent customer service stands for. It is not always easy working with the public, but they make it look easy. Thanks so much guys for all your help, your exceptional and consistent service, and your warm and welcoming ways. - Denise :)

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