RXO

Reviews

• KP

  Kunal Pradhan

  Aug 22, 2026
  1.0
  They promised to deliver first between 2:00 PM to 3:30 PM. I had to change my plan to accommodate that. Then the time window for delivary changed to 3:00 PM to 7:00 PM, I waited patiently until 700PM, I even changed my dinner plans to accommodate them, now it’s 8:45 PM. And no updates. No one calls or messages. Delivering on time and if there a delays clear communication is a must. RXO misses both of them.
• AW

  Ali Walthour

  Aug 13, 2026
  1.0
  Their commitment to avoiding to help you is astonishing. We had a delivery going to our furniture receiver. RXO has had possession of the order since 6/23. We had provided our receivers hours of operation and RXO has continually scheduled outside of those hours or made an appointment without speaking to anyone and didn't show up. I have called them 5 times. I was told a supervisor was going to call me back on 3 separate calls. The last time I called and was on the phone for 55 minutes. Was told a supervisor was going to call me back I refused to get off the line until they connected me with supervisor on that call. She then said that the supervisor's line went to voicemail. I told her I would wait and to call them again. This happened 2 more times on this call. I was then told that a supervisor was going to call me right then. I told her that I would stay on the phone with her until the call came through. 30 seconds later she said I didn't answer. I never had another call come through. I told her to have the supervisor try again. Then within a 1 minute period I was told ALL the supervisors had left for the day. I have never been treated so badly by customer service. EVER.
• KP

  Kyle Pfabe

  Aug 9, 2026
  1.0
  Absolute awful service. We ordered a Samsung washer/dryer combo. Upon delivery, the delivery guy was rude and short. He complained about bringing the item up the steps to the house. He asked if we “really needed” the item. He then dropped the washer/dryer off in the LIVING ROOM instead of taking it up stairs to the intended location. We had to unbox the item ourselves and find a way to get it from the living room up to the second floor ourselves (which involved paying for an outside company to come move the item). I would not recommend this service to anyone!
• CC

  Costas Connors

  Aug 8, 2026
  1.0
  Ordered a washer/dryer from Samsung. The delivery team refused to move/install in the location that was confirmed prior to delivery as they refused to take it to the 2nd floor so they left it in my living room and I had to pay another company to move it. They also questioned if I really needed it and asked if I wanted to just double check my old washer. Truly a terrible experience.
• LC

  Linda Cubbison

  Jul 11, 2026
  5.0
  The two gentlemen who delivered our mattress this morning were pleasant, courteous, polite and respectful. They went above and beyond by bringing the mattress into our bedroom. Much appreciated! Great company!