The UPS Store

Reviews

• MS

  Madeleine Smith

  Jun 27, 2026
  5.0
  I receive exceptional notary service every time I visit. It feels personal, even in such a fast paced, business environment.
• SW

  Sam Wittman

  Jun 23, 2026
  2.0
  I was almost immediately given attitude for wanting to create a label, to ship a package. Employee said there was a software update which I suppose was an excuse for treating me poorly. I felt I was an inconvenience to the employee for even being there. Very awkward. Will not return.
• RD

  Robert Davis

  Jun 16, 2026
  5.0
  Great service and friendly staff.
• SL

  Shannon Laughlin

  May 29, 2026
  3.0
  I was returning two packages from Fashion Nova at this location today around 1:30pm. As the employee started to scan my return label and place it on the package, she noticed the package was opened as I did not have any tape. She told me that the packages had to be taped shut when dropping off packages to UPS. Helpful information as I wasn’t aware but ok. She went to scan the next package and says, “this one should be taped too”, next time I will charge you a dollar for tape”. I just found her to be very rude and she was annoyed that she had to apply a piece of tape to the packages. I just feel that was so uncalled for. I won’t be returning.
• LM

  Laura Manley

  May 24, 2026
  1.0
  The first instance, my 20 year old Daughter made a passport photo appointment and was turned away for someone not being scheduled. Unfortunately, that is a UPSSTORE issue. If there is no employee scheduled why is there appointment times available? Then the bigger issue. I visited May 2,2026 for 4 passport photos. Got them done and made my appointment to finish out the passport with a passport state employee. I handed them my $76.28 worth of photos to be told they are not positioned correctly, the wrong size and we needed new ones. She took them right there at the Manheim Public Library and paid again. Sunday May 24 I stopped by the UPS STORE location I had the photos done. I asked for a refund. The lady at the counter said there is no manger, and she felt the photos were fine. I explained again, I would like to speak to a manager because we were told by the state passport lady that the photos were not correctly sized or correctly done. After 10 minutes of me continuing to ask for a manager the employee called Michele (I think that is the manager name on the phone). She said fine, its you think its done right just give the customer the refund. I thanked them. Stood there, employee went back on the phone, took it off speaker and continued to tell the manager she didn't think refund was needed. I asked again for the employee to give me the refund. She refused. Then put the manager on speaker again and still no refund. So, here it is. I still paid $76.28 2 times for ONE CORRECT item and no refund after being told it was okay. As a customer, I am completely disgusted in the way I was treated. I said I was getting in touch with corporate and the employee chuckled. Absolutely, not acceptable.

Frequently Asked Questions About The UPS Store