The UPS Store

Reviews

• ZM

  Zach Mills

  5 days ago
  1.0
  Terrible customer service at this location! AMAZON RETURNERS BEWARE. I have had to bring Amazon returns here on a few occasions (when sadly Staples, Kohls, etc., were not given as options) and every time it has been an unnecessarily negative experience. It was like they were trying to find ways to make it difficult and to reject my Amazon return. Know that you need to bring your own tape (which is fine, but I've been to other UPS stores where they will give you five cents worth of tape, and here they make you feel like a huge imposition that you could possibly ask for tape). Also I have been told at least three different reasons that the box I wanted to use to return something in was somehow "wrong" or "unshippable" despite being the exact box that an item was already shipped to me from Amazon. With all of the above, I can understand there are shipping rules and if the staff here were friendly and on my team about helping me navigate getting my item shipped/returned in the "correct" manner (like I have experienced at other UPS locations) I likely would not be writing this review. Each of my trips to this store though, it has felt like a battle trying to actually get my item shipped.
• SB

  Samuel Barnes

  May 13, 2026
  5.0
  Friendly and timely service even during a rush.
• NS

  N S

  May 8, 2026
  5.0
  Very fast Amazon returns. In-N-Out.
• BB

  Brianna Boyer

  May 7, 2026
  1.0
  Absolutely abysmal. Came to this location at 8:00am today because we urgently needed an overnight delivery. The girl with the pink Starbucks drink that opened the store was extremely rude, snarky, unpleasant. She kept snapping at me for every little thing. We believe she tried to upcharge us because the website said overnight shipping would be $60 but she came out with $190.25 which is absolutely insane. She threw her hands up at us while I was on the phone with my father to see what he wanted to do and she kept making snarky and rude comments the entire time. Before my father had decided what he wanted to do she said and I quote: "You're done here, you can leave now." I do not know her name but this woman should be fired if this is how she treats any customers at all. Absolutely abysmal and appalling that she still works there with her attitude. She has dark hair and this morning she had a pink Starbucks drink. So very rude and disrespectful, this was the worst customer service experience I have ever went through. Do not come to this location if you wanted to be treated with kindness and respect, and stay far away from this woman if you wanted to be treated like a human.
• II

  IceWaterChase

  Apr 19, 2026
  1.0
  Whoever worked the evening of 4/10/2026 to ship my package did an awful job. Item broke during transit. Box was packed horribly, zero padding. We paid $40 for that employee to pack it and she did a horrible job. Her employee number is 385485. She needs fired. Extremely lazy employee.

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