The UPS Store

Reviews

• AA

  Andrea

  5 days ago
  5.0
  This is one of the friendliest and efficient places I’ve ever been.
• GF

  Ginette Faison

  Jun 29, 2026
  5.0
  Fast service and friendly
• LJ

  Laura Jean

  Jun 27, 2026
  2.0
  I have been a regular customer at this UPS store since it opened and generally have had positive expereinces. The automated kiosks are conveinent, and most staff members have been friendly and helpful, which is why I continue to use this location regularly. Unfortunately, my experience today was very disappointing. The employee assisting me, Addie, was neither welcoming nor helpful. I was not greeted when I arrived, and throughout the interaction, she came across as uninterested, unwilling to assist and seemed to be bothered by lifting one of my packages. When I mentioned I needed to retrieve another package from my car, which was right outside the door and my trunk open, she did not wait for me, although she said she would and she seemed inconvenienced by the request. I also asked about guest WI-FI because I was having difficulty pulling up my QR code. She told me there wasn't WI-FI for this store, despite seeing a UPS guest network and knowing they have to have WI-FI. I had to leave the store to get a signal in order to resolve this issue. Put on your big girl pants Addie. Everyone has difficult days, but, customer service should still include basic customer service, professionalism and a willingness to help (at the very least fake it). This experience was noticeably different from the level of service I have typically received at this location, and I hope management addresses it.
• RB

  ryan bennett

  Jun 20, 2026
  1.0
  Public notary specific: the store website broadcasts that they have a notary on site. Being awake responsible.I look to schedule an appointment.However, that is not one of the online options. So I show up the store and stand in line for ten minutes. While standing there, I see multiple advertisements for the 'notary store, services. I reached the front of the line and the girl there. Tells me that the manager, who is the notary, is only there from 12 to 2. Which is absurd. But fine. Its 1120, ill find an errand to run and return. I come back at 1155, in the hopes the store manager hustled to arrive, since his staff notified him of a, waiting customer. Only to be informed by the staff that he is still 15-20 minutes away. As the manager, he should be absolutely embarrassed. Wasted an hour of my day due to his personal incompetence, and the fact that they can't even be bothered to post specific service hours???
• NT

  Nilda Taliaferro

  Jun 14, 2026
  5.0
  I am writing to express my sincere gratitude for the exceptional service I received during a recent visit to your branch in Easton. I was attempting to process a return for a Fashion Nova package, but unfortunately, the QR code displayed on my mobile phone simply would not scan. Despite several attempts from my end and the patient efforts of your employee, the system consistently failed to register the code. Observing my disappointment, your employee, whose dedication truly stood out, immediately offered a proactive and incredibly helpful solution. He went above and beyond by offering to use his personal laptop to access the system and retrieve the necessary shipping label directly. This act of initiative and resourcefulness was truly commendable. Thanks to his quick thinking and generosity, the label was successfully generated, and my package was processed without any further issues. His kindness and willingness to help transform what could have been a very frustrating experience into a surprisingly positive one. I am deeply appreciative of his outstanding customer service and the professional, yet incredibly supportive, demeanor he displayed. Please extend my heartfelt thanks and commendation to this exceptional individual.

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