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United States Postal Service

2.7
(170 reviews)

Business Details

470 Boot Rd, Downingtown, PA
19335, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 470 Boot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
470 Boot Rd, Downingtown, PA
19335, United States

Hours

Monday8:30 AM - 6:00 PM
Tuesday8:30 AM - 6:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 6:00 PM
Friday8:30 AM - 6:00 PM
Saturday9:00 AM - 4:00 PM
SundayClosed

Products & Services

1 list · 5 items

USPS Services

5 items

Buy postage
Get information about USPS® products and services
Weigh and classify postage of envelopes and parcels
Change of Address (COA) service
Buy or cash Postal money orders

Reviews

2.7
170 reviews
5 stars
61
4 stars
11
3 stars
4
2 stars
2
1 star
92
  • TD
    Teresa Dickens
    5 days ago
    5.0
    I had the pleasure of going to the Downingtown post office on Saturday 9/25/26, I had a lot of packages to mail out (had gone to the Blue Bell location earlier in the week and was given so many excuses why they couldn’t wait on me), Mark waited on me and he was SO friendly, went through my pile of packages quickly and was so nice the whole way through. The other guy working (I didn’t catch his name) was very friendly with all of the people he waited on too. Such a nice experience!
  • LL
    Lauren L
    Sep 25, 2026
    1.0
    So rude and unhelpful.
  • HH
    Haygrrl
    Sep 10, 2026
    1.0
    Good luck
  • JM
    John McEleney
    Jul 24, 2026
    1.0
    Incredibly rude staff
  • LB
    Larissa Bazile
    Jul 10, 2026
    1.0
    I wish I could give this post office zero stars. I have been here several times, and unfortunately every visit has been a negative experience. The customer service is consistently unfriendly, and this most recent interaction was especially disappointing. I called because I needed to apply for a passport for my one-month-old baby. I explained that I had all of the paperwork completed, payment ready, and was hoping to come in as soon as they opened so I wouldn’t have to keep a newborn waiting unnecessarily. I was told they would not help me before the 11:00 a.m. walk-in hours. I politely asked whether, if there were no customers waiting, they could make an exception since I would be there with a one-month-old infant. The employee immediately refused without any willingness to help or offer an alternative. I understand that offices have policies, and I wasn’t asking anyone to break the rules if that wasn’t possible. What was most disappointing was the complete lack of empathy and customer service. A little compassion or a willingness to see if there was any flexibility would have gone a long way. Based on my repeated experiences, this post office has consistently provided poor customer service, and I sincerely hope management addresses how customers are treated. Judging by the number of similar negative reviews, however, it appears nothing has changed. At this point, it seems this attitude toward customers may reflect the culture encouraged by management.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified September 27, 2026Yext Knowledge Graph
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