RXO

Reviews

• BY

  Brandon Yusko

  Sep 16, 2026
  1.0
  We have been trying to get a working refrigerator delivered through RXO for weeks, and the scheduling and communication have been incredibly frustrating. Our first refrigerator was delivered on September 1, but it was defective and could not maintain a safe temperature. LG arranged for a replacement, and RXO subsequently confirmed our replacement delivery for September 17. We received confirmation of that date. Then, the day before the scheduled delivery, RXO suddenly notified us that the delivery was delayed and needed to be rescheduled. When I finally reached an RXO representative through LG, I was then told that we weren’t scheduled at all and that the earliest available delivery was September 22 — despite having already received confirmation for September 17. After I pushed for an explanation and escalation, I was told the local hub would be contacted to request a rush delivery. At this point, we have been dealing with a failed refrigerator and the replacement process for far too long. I am asking RXO to honor the confirmed September 17 delivery or arrange an expedited delivery immediately. We simply need the refrigerator that is already in RXO’s delivery network delivered to our home as promised. I will gladly update this review if RXO resolves the situation promptly.
• SB

  Sam Bui

  Oct 5, 2024
  1.0
  UPDATE 12/26/2024: WORST COMPANY AGAIN TO HAVE YOUR ITEMS DELIVERED AND CUSTOMER SERVICE. I'm updating this with another NEGATIVE REVIEW as the company is a joke and their employers are helpless. It's been almost 2 months since as I've submitted a claim as their team were careless and damaged my flooring. They offered to accept the estimate quote that I got from the flooring company that did my flooring. Fast almost 2 months now and all I'm told "Apologies, but I still haven't received any response coming from your claim handler. I'll be sending another follow up on this. I'm sorry on the delayed resolution." That's crap, I have just been getting the same answer everyone I've tried to get in touch with. Jessa Asman, Jonalyn Resplandor and Grace Zarate are supposedly "overseeing" my claim. However they have yet to get back to me with any updated other than Jessa apologizing for not having any updates. It seems to me, they are not doing their job correctly as providing customer service to their customers. RXO, if you plan on staying in business, I advise that you train your employees again to do their job correctly and to communicate and RESPOND to their customers in a timely manner so they are aware of any situation. Honestly I wouldn't even give 1 stars as they don't deserve it. Also, it seems what RXO did to me, they are doing it a lot to other customers as I'm reading their reviews; constantly delaying their deliveries and unprofessionalism on the delivery team for not communicating and making a lot of inconvenience on our end. ------------------------------------------------------------------------------------------------------- Worst company to have my appliances delivered. I was expected to have my kitchen appliance originally delivered to me on Thurs 10/03 and then that morning I got a text of it being delayed, so then they offered to schedule for Sat 10/05 and then that was delayed and then another rep on the phone set it for Thurs 10/10. Well she never officially set that date so now I have to wait for delivery on 10/15. I got the feeling that it's going to be delayed again. They said they ended getting over booked or no one available that day to deliver, therefore I'm not sure why they even offered those date. Now this is even more inconvenient for me as I took off work on the original date and now I have to schedule things around again to have it delivered.
• JF

  joe Frans

  Dec 6, 2021
  5.0
  Nice driver and very easy to work with
• SG

  Stephanie Gootee

  May 14, 2021
  5.0
  Excellent job!!! My appliance was delivered timely and the gentlemen were 100% professional, kind and helpful!