Question 1

What kind of mailbox do I need?

Accepted Answer

We provide both single and cluster mailbox options. Single mailboxes work well if you don't share a post with neighbors or if you're located in a rural area. For shared posts, we stock adapter brackets designed to hold 2, 3, or 4 single mailboxes. If you need more than four boxes, you can combine adapter brackets across multiple posts to reach the total number required. Alternatively, for situations requiring more than four units, a group box is another practical solution.

Question 2

Can Mailbox Solutions install my mailbox for me?

Accepted Answer

Yes, we provide installation services throughout the Portland Metro Area. Please call us at 503-486-5575 to request a quote.

Question 3

Where are the single mailboxes made?

Accepted Answer

Our single mailboxes, posts, and accessories are all manufactured in Oregon. Products we produce in-house are built at our facility in Sherwood, Oregon.

Question 4

What do I do if I've lost my keys?

Accepted Answer

If you've lost all of your keys, you'll need a replacement lock. For group mailboxes, locks can typically be obtained through any locksmith, or you may order one through us. Mailboxes manufactured by Mailbox Solutions use a "Euro-Lock," which is generally only available through Mailbox Solutions. A new Euro-Lock with two keys costs $25.00. We're happy to guide you through replacing your lock yourself, or we can arrange a service call to handle it for a small fee.

Question 5

How can I get additional keys?

Accepted Answer

If your mailbox keys are marked "CompX" or "National," a locksmith should be able to duplicate an original key for you.

Question 6

Why doesn't my key work anymore?

Accepted Answer

Keys and locks naturally accumulate dust and lint over time. This debris can work its way into the springs and pins within the lock's keyway. The result is often a key that's difficult to insert or won't turn once inserted. This is a common problem that's easy to resolve. You'll need to flush out and lubricate the lock using a penetrating oil such as Slick 50 1 Lube, WD40, or PB Blaster. Simply spray the penetrating oil into the lock slot and work the key in and out while wiping away the dirty oil with a clean paper towel. WARNING! DO NOT USE A GRAPHITE-BASED LUBRICANT!

Question 7

Do I need to order a flag separate from the box?

Accepted Answer

No. Your mailbox includes a flag.

Question 8

Do I need to order a lock separate from the box?

Accepted Answer

No. The lock you select will already be installed in your mailbox.

Question 9

What is the difference between an in-ground post and a surface post?

Accepted Answer

In-ground posts are installed into the ground and secured with concrete. Surface posts are mounted onto sidewalks by drilling holes and securing the base with bolts.

Question 10

How many keys do I get with my mailbox?

Accepted Answer

Each mailbox includes two keys.

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