United States Postal Service

Reviews

• TM

  Tristan McGarr

  6 days ago
  1.0
  There is one employee here that no matter what, will make sure that you have a hard time. I won't name names but everyone who has visited this post office knows exactly who she is. I work in a mail room, I know very well what is required for shipping with USPS, it is quite literally my job. No matter what, she always makes an issue out of it. I don't know if she gets off on doing this or who hurt her, but it's gotten to the point where if I am directed to her line, I wait for the next person. No other employee there gives me trouble the way she does, and most my shipments given to the post office are simply dropoffs I need a receipt for. Even this most basic of service, she just refuses to get done easily. In fact, the one time she seemed to be in a welcoming mood and I was the only person in line, she waved me up for service only to tell me she was going to lunch. I don't care that you have to go to lunch, that's fine, but don't wave me up then tell me you aren't helping me. It is astounding how even the most basic services are made infuriating by this one employee. I doubt this review will change anything, but I just needed to write this down somewhere public.
• RP

  Rachel Perry

  May 11, 2026
  1.0
  The passport woman was beyond rude and unhelpful. I wish I had read the reviews before going to this location. I suggest people get as much information by calling the main number for Travel.State.Gov before going to this location. I received accurate information over the phone and renewed my passport online instead. Avoid the passport individual at this location. The worst customer service experience ever! Based on previous reviews, it's a wonder she still has a job.
• PM

  Paul Munster

  May 7, 2026
  1.0
  The African American lady was super rude and disrespectful. She belittled me. Wouldn’t help at all. Mean to her own coworkers. It was gross. Meanwhile usps.com says my package it here.
• CW

  Catherine Watts

  May 6, 2026
  1.0
  After paying $14.85 to retrieve the package this station was holding hostage, I called USPS to verify what clerk #5 told me - which was, of course, incorrect. 1) My spiral bound materials DO qualify to be sent at the library rate. Clerk #5 said they were not - after she had opened the box and rifled through every single professionally bound audit headed to the non-profit with her grimy hands, and even after I asked her to handle the materials with care she was shoving them back in the box carelessly. 2) The package, which was marked as "no receptacle" by USPS should have been redelivered on the next business day, which was Monday, and not returned to us, the sender. 3) The woman on the phone verified that I should not have had to pay to get my package released, but there really is no recourse to recoup my lost funds. Clerk #5 at the Waterfront station is unprofessional and does not know what she is talking about. If you get her, call the USPS 1-800 line right there and don't let her make you pay for services that you have already paid for.
• SM

  Sandra Morrell

  May 2, 2026
  5.0
  We had our passport photos taken and processed our passport applications. The clerk was very knowledgeable and thorough.

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