The UPS Store

Reviews

• AM

  Amir Mohsenian

  Jun 27, 2026
  1.0
  I visited this UPS Store to ship a business laptop and had a poor experience. The employee assisting me, Raul, was rude and dismissive during the interaction. I only needed a shipping label printed, but I was charged $2.50 to print the label on regular paper. He also insisted I needed to purchase an additional box even though the laptop was already boxed. When I asked whether I could remove or cover the old barcode on the existing box, the interaction became more frustrating rather than helpful. Overall, the experience felt unnecessarily difficult and unprofessional for a simple shipment.
• SP

  Stephanie Paterson

  Jun 26, 2026
  1.0
  I tried multiple times to obtain notary services at this UPS Store. I even scheduled an appointment online to reserve a specific time, coordinated two witnesses to attend with me, and did everything I could to make the process easy and efficient for everyone involved. Unfortunately, UPS dropped the ball every single time, wasting both my time and the time of my witnesses. If appointments aren't going to be honored, it raises the question of why customers are encouraged to schedule them in the first place. The experience was frustrating, inconvenient, and disappointing. I hope they improve their scheduling process so future customers don't have the same experience.
• NN

  Nikita

  May 23, 2026
  5.0
  The new owners and their employees are always pleasant and helpful. Quick service!
• PL

  Patricia Leavitt

  May 19, 2026
  5.0
  These women that weee there today was absolutely the best .. id recommend this UPS STORE… if I could give a million stars to the girls that helped me today ..5/18/2026 at 10:00 peso this morning… thank you for sticking up for me
• MT

  Monnie Tran

  May 12, 2026
  1.0
  Updated: My concern was never about the policy itself. It was about the way I was spoken to during the interaction. Being repeatedly told I was being dishonest, and hearing “I’m tired of arguing with you,” was unprofessional and uncomfortable as a customer. Policies can be explained respectfully without making customers feel belittled. I shared my experience honestly, and I stand by how the interaction made me feel. The original: I would give her 0 star if I could ! I run a company and deal with shipping, orders, and returns on a regular basis, and honestly, I have never experienced customer service like this before. The employee insisted that I had to purchase a separate shipping box and place my original box inside of it. I clearly explained multiple times that this was exactly how the item arrived to me. The shipment originally came in two boxes — I removed one and brought back the remaining box. I do not believe customers should have to “report” how many boxes they originally received just to complete a return. Throughout the interaction, she kept treating me as if I was lying. It was only after I showed her the delivery photo from the platform that she finally responded with, “I’m too tired to argue with you, so I’ll do it this time.” She repeated that same sentence multiple times. To be honest, the exhausting part was not the return process — it was trying to communicate with someone who refused to listen or understand the situation. As Asians, the entire interaction felt extremely uncomfortable and came across as discriminatory. I do not need a corporate explanation or apology — looking through the reviews, it is obvious this does not seem to be an isolated issue with this employee. The company should seriously reconsider the level of professionalism and customer service being provided.

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