United States Postal Service

Reviews

• CB

  C B

  Aug 7, 2026
  1.0
  This is the worst post office I've been to anywhere in the Portland Metro Area. It's always understaffed, and what staff they do have cannot be bothered to do their jobs. If you're looking to mail something, go elsewhere...
• JR

  Jeff Roberts

  Jul 27, 2026
  5.0
  Great post office. Fast and friendly service
• MS

  Malea Sheffield

  Jul 23, 2026
  1.0
  My husband and I went in on an early Wednesday morning, just as they opened. My husband and I stood in line as the guy named Steve behind the counter was helping another guest. Once he was finished helping the customer, we had went up to the counter. I had asked him, that we needed two of the forms for the address changes. He said “yeah, not a problem.” Gave one form to my husband and one form to me, we both stepped away to go fill them out and once we were finished, we were able to go back up to the counter so we can be able to get our address changed cause we had just moved. I had pulled out my drivers license and I had simply explained to him that the address that’s on my drivers license is a totally different address, from where I was getting my mail sent. Once I had explained it to him, he seemed to be baffled at the fact that I even said anything to him. He said “ I’m confused” so I explained it again cause maybe he just didn’t hear me. Then he looks at me and says very rudely “yeah, I understand English.” I was trying my very hardest not to snap and cry. Kindly said “okay.” He then asked me and said very rudely again “do you want me to continue with this because I got a job I gotta get back to.” I said very kindly “please continue.” As he was going through the process of getting it changed he was making unnecessary comments, I just ignored him, then he says “hit continue.” Not even a, can you make sure I have everything correctly on the screen, just a “hit continue” remark. After everything was completed, I grabbed my purse and keys and step away from the counter and walked away. I hardly ever leave reviews because most of the time people are stressed or they have a bad day and I get it but at the same time there is no reason to be rude to customers especially if you can’t simply do your job and still be kind and respectful. If you can’t do that then maybe you should go find a different job where you do not work with customers. Steve was very rude, very unprofessional, lack of kindness and lack of respect. I will not be coming back to this post office ever again.
• PJ

  Pam jgyifltxulfxhvlfjxmg,jeþHepper

  Jul 17, 2026
  5.0
  I buy stamps.
• EM

  Erica Monarrez

  Jul 16, 2026
  2.0
  I've visited this USPS location several times, and unfortunately the customer service experience has been consistently disappointing. One customer service agent, in particular, often goes from 0 to 100 as soon as a customer brings up a concern or asks for help. Their communication comes across as abrupt, stern, and dismissive, leaving customers feeling like they're an inconvenience rather than someone they're there to assist. What stood out to me wasn't just the attitude, but the lack of problem-solving. Instead of working toward a solution, interactions often feel defensive and unproductive. The more senior employee I've worked with has always been helpful and very professional, but the rest of the team often seems frustrated by simply having to do their job. I work in a customer-facing role myself and understand that dealing with upset customers can be challenging. Because of that experience, I remained calm, patient, and solution-focused throughout my interaction. Had I responded with the same level of frustration I was met with, I believe the situation would have escalated immediately. Instead, I consciously approached the conversation the way I would with one of my own frustrated customers. My suggestion to management would be to invest in customer service and conflict-resolution training. Encouraging employees to focus on solutions rather than reacting defensively could significantly improve the customer experience. A little patience, professionalism, and kindness go a long way, especially in a public service role where people often come in already stressed. I hope this feedback is taken as constructive, because this location has the potential to provide a much better experience with a stronger focus on customer service.

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