The UPS Store

Reviews

• MJ

  Monique Jones

  today
  1.0
  The manager/owner is extremely unprofessional and rude. She would not provide me with any contact information to inquire about a missing package even though these stores are supposed to have access to this information per the UPS company itself. She hung up on me and claimed I was yelling at her instead of simply giving me contact information for the company. 0/10
• MP

  Mark Powell

  Sep 22, 2026
  5.0
  Great counter help and friendly people here. Come here first!
• ES

  Erik Saenz

  Sep 21, 2026
  1.0
  The woman at the counter was sullen and abrasive throughout the interaction and I admit, I lost my cool at the end and cursed at her as I left. She was intentionally obtuse and unhelpful in communicating what exactly the problem was with the package I was returning. In the end, I believe she was upset that it had two identical shipping labels, but instead of explaining that to me and maybe suggesting I remove one, she immediately asked which label she was supposed to scan. I hadn't prepared the package personally so I explained I was unsure and when I finally suggested trying a specific one, she told me they were identical. This woman conjured up a problem for herself while understanding the solution already. I think the manager needs to provide the employees with proper customer service training.
• RM

  Rafo Moya

  Sep 11, 2026
  1.0
  Poor customer service and rude way of the manager approaching clients.
• JK

  Jacob Krebsbach

  Sep 1, 2026
  1.0
  Store is not open during the hours that they claim on their website, employees were there but would not take my package even during their listed business hours. They claim they had a sign posted but obviously they can't be bothered to update their website, so you don't know that they've changed their hours until you've already arrived.

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