United States Postal Service

Reviews

• KT

  kylee tipton

  2 days ago
  1.0
  CALLED SO MANY TIMES TO GET AI THAT CANT HELP ME CANT EVER TALK TO A REAL PERSON
• TL

  Tilly Lo

  Jul 7, 2026
  5.0
  20260707 Has what I was looking for...
• TD

  Troy D

  Jun 30, 2026
  1.0
  Younger girl with piercings was very nice and great custoner service. Older lady seems like she has been there for a while was rude…
• RS

  Ronald Smieszek

  Apr 18, 2026
  1.0
  If it were possible we would rate minus five, usps customer service it would be much more accurate to call it customer disservice. After vacation we went to the sylvania post office to pick up our mail as we have since we've had our po box. First we were lied to and they said someone picked up our mail then they told us all our mail had been returned, all our mail. We asked didn't they have our po box contact information, after less than a minute they returned with their filed document with our telephone number and email address, so the sylvania post office customer service doesn't call, text or email the customer, they return all the customer's mail, this is how they take care and treat their customers, this is an insult, a punch in the gut, a knife in the back, cursed. How could anyone trust the post office after that treatment of the customer? So after we posted on social media the usps called us today, which confirms they have our po box telephone number and email address, they apparently wanted to give us some lame excuses reasons for their choice of sending back all our mail instead of calling us first of which we would have reminded them my wife told them before we left that we were on vacation, as we have done since we've had our po box, apparently this is their customer service to not call and to send back all the po box mail and only call after a social media post on how they treated us one of their customers. We recommend, Mail Vault Sylvania 5834 Monroe St, their customer service from employees such as Lou, is amiable, congenial and helpful. Their facilities easily accessible from Alexis or Monroe Sts, ample parking, handicap access, clean, multiple services offered and available, we are looking forward to a excellent and long client-provider relationship with Mail Vault Sylvania. Sincerely, Ronald&Marta Smieszek
• LB

  Linda Nieckarz Bair

  Mar 25, 2026
  5.0
  I would like to say the service at this office is fabulous! I’ve been working with Michelle to get an address changed. She worked with me to get this done. She returned my call when she said she would. Kuddo’s to Michelle. Thanks so much, Linda Nieckarz Bair

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