The UPS Store

Reviews

• KE

  Kimberly Elise

  May 4, 2026
  5.0
  I am always greeted by someone as soon as I walk in, and my order is taken care of promptly. UPS always delivers without any issues
• PL

  Pasia Ransom (LaKim)

  Apr 16, 2026
  5.0
  Dave at the Solon location was very helpful. Excellent service.
• BF

  Beverly Fleiss

  Mar 31, 2026
  5.0
  Everyone is cordial and helpful. A pleasant experience.
• HC

  Heather C.

  Jan 31, 2026
  1.0
  I had a very disappointing experience at this UPS Store due to the customer service from an employee named Crystal. I came in to return several Amazon items and pulled up my return in the Amazon app. Crystal immediately told me I needed to provide my own box and label. I calmly showed her in the app that I had not selected that option and had chosen “need box and label.” Despite this, she continued to lecture me instead of helping resolve the issue. As the interaction went on, I repeatedly asked her to stop arguing with me and help me understand how I could complete the return. Rather than assisting, she told me she would not help me at all because I was being “rude.” Asking for clarification and help is not rude, and I’m confident Amazon would agree. Customer service should be about problem-solving, not lecturing or refusing assistance. In the future, I’ll be taking my business across the street to FedEx or to a different UPS Store.
• MM

  Matthew

  Jan 9, 2021
  1.0
  Sent a package yesterday and it was the worst service I've ever experienced while shipping a package. Staff acted as if they didn't want to be there and the prices are borderline outrageous. Save yourself a trip. If you want mediocre service at better prices use USPS.

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