The UPS Store

Reviews

• SS

  Samantha

  1 day ago
  5.0
  Employees are wonderful! They are very friendly and always super efficient and competent! They are helpful and happy to assist you. This is the complete opposite of the FedEx store down the road on Chagrin Blvd, where every time I walk in they are rude, do not want to help me, and tell me to do everything myself--not sure why they're even employed. I don't go to FedEx anymore. I have only ever had positive experiences at the Pinetree UPS store.
• AA

  Alise

  3 days ago
  5.0
  By far my favorite UPS store, always a friendly staff never an issues with my packages or returns.
• LS

  Leslie Speer

  6 days ago
  5.0
  Every time I am at the Pepper Pike location I am helped by the same three young men, Nick, Dominick, and Nate. And they are always incredibly friendly, professional, and efficient. I appreciate them and go out of my way to go to this location because of the fantastic customer service they consistently provide! Thank you!!
• VB

  Vicky Bruhn

  Jun 11, 2026
  1.0
  I went into this location at 4:35pm today. I walked in with a smile and said Hello, one young man was on the phone, the other looked at me with no acknowledgement. I walk toward a register, he still says nothing to me. He lifts the little scanner, i hold the bar code (as i already had a label on it) still says nothing. I then said well hello to you too! Then the young man on phone says Ma'am Im on the phone.. I said I can see that, Im not stupid, but i wasnt talking to you i was talking to the one who is "assisting" me. He (the one on the phone) then said, you can say hello? I said I DID!! twice now. Then he (not the one who was "assisting" me says just put it on the weight machine. (Why didnt the one "assisting" me tell me that?) I did that and the man assisting me still said nothing! I looked at both of them and said worst customer service ever! I will not be back and i will tell my company never to go there again! Just unbelievable..
• PC

  Phillip Ciano

  May 28, 2026
  5.0
  Nick took care of me on May 28, And helped me package and coordinate the shipping of two very large boxes and returns for Amazon. He was kind, courteous, hard-working, and diligent. He is a wonderful young man, and you should keep him employed at your store and Org.. He has a great future. All my best.

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