The UPS Store

Reviews

• RP

  Rachel Phelan

  Sep 13, 2026
  5.0
  Wonderful service, fast, friendly AND they do Amazon returns! So nice to have this much needed service in North Ridgeville!!!!
• DB

  David Bachus

  Sep 9, 2026
  5.0
  As a small business owner, a chargeback of any amount can have a real impact, and especially when it involves a high-value shipment. I had concerns about a potentially fraudulent purchase, and when the package was redirected to this UPS Store for pickup, I contacted the owner, Marmar, and asked her team to be especially careful about verifying identification before releasing it. Marmar went above and beyond. Someone came into the store not once, but twice, attempting to pick up the package without the required identification, and Marmar refused to release it. She then personally called me to explain what had happened and make sure the shipment remained secure. Youssef was also incredibly helpful in assisting me with getting the package safely returned to my business in a timely manner. This was some of the most personal, attentive, and professional service I have ever experienced from a UPS Store. Marmar and Youssef genuinely cared about protecting my business and did exactly the right thing when it mattered. Their attention and professionalism potentially saved my small business from a significant financial loss and all of the headaches that would have come with it. I cannot thank them enough. If I could give this location more than five stars, I would. Highly recommended!!
• MM

  Mary

  Aug 31, 2026
  5.0
  I was so excited to hear that NR had a UPS store and I surely wasn’t disappointed!! The owner Marmar and her 2 children Clara and Youssef are extremely kind and professional and go above and beyond to help their customers!! It’s rare to meet kind people like this these days!! Highly recommend this business!!👍🏼👍🏼👍🏼
• TT

  Trenton Toy

  Aug 30, 2026
  1.0
  For those who aren't interested in the details of this 1-star review, here is a summary: a return item costing several hundred dollars was dropped off here and there is no record of the item ever leaving the store; no refund has been received and the UPS employee, Baskota Elawaidy (identified from her profile picture on a Google review she left for this same UPS) demonstrated a multitude of unprofessional qualities over several interactions and a total unwillingness to accept the possibility that she/UPS made a mistake by mishandling a package. Judging by other 1-star reviews, they likely encountered Elawaidy as well. On June 22, 2026, at approximately 4:15 p.m., I dropped off a return package at the UPS Store in North Ridgeville. Elawaidy scanned the label but was unable to print it and instructed the me to email the label to the store. I emailed the label and left the package at the store. Approximately two months later, after realizing no refund had been received, I returned to the store and discovered that the tracking information showed no shipment activity beyond the label creation. Elawaidy stated that the package was not at the store and directed me to contact UPS corporate. Another employee reviewed the tracking information and found that it showed a customer drop-off at the UPS Middleburg Heights location on the same date and time as my original visit. I subsequently contacted UPS tracking and investigations but received no resolution, and the original retailer would not issue a refund because the package had not been confirmed as returned. Based on the information listed in UPS systems, UPS advised me to work with the original store to resolve this problem. Several days later, I returned to the store and questioned the discrepancy in the tracking information, particularly because the recorded drop-off date and time corresponded with the my original visit to the North Ridgeville location. Elawaidy rudely continued to claim that the package would not have remained at the store and said she did not know why the UPS system displayed the information that way. When I questioned whether anyone had searched the store, Elawaidy permitted me, a non-UPS employee, to search the employee-only area but the package was not located. Elawaidy later scanned the original return label, which generated a receipt and stated that I could file a claim because the package was now considered dropped off. The tracking history subsequently now shows customer drop-offs at Middleburg Heights on both June 22 and August 27, despite me only having been at the North Ridgeville store on both occasions/times. I remain without the package or a refund and am primarily concerned about the apparent mishandling of the package and the lack of meaningful investigation or assistance in resolving the discrepancy. Throughout this entire process Elawaidy was rude, unwilling to help solve the problem, and consider possible reasons for this situation despite the facts available. I was happy to see North Ridgeville land a UPS location but will now be driving elsewhere for all UPS matters in the future. To date, a fraud claim has been filed with UPS and a complaint submitted to the Better Business Bureau.
• LC

  Lauren Chad

  Aug 26, 2026
  5.0
  Marmar was absolutely amazing! She was so kind, patient, and helpful throughout the entire process. She took the time to answer my questions and made sure everything was handled correctly. You can tell she genuinely cares about giving customers a good experience. It’s hard to find customer service like this anymore. Thank you, Marmar, for making my visit so easy and pleasant! Definitely recommend this UPS Store!

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