The UPS Store

Reviews

• SP

  Sagar Pandey

  2 days ago
  5.0
  Very Welcoming. The lady who runs the store is very pleasant and helpful. always has a very warm greeting when arriving.
• QC

  Queen of Clubs

  Apr 28, 2026
  1.0
  Bad experience. Was excited to have a ups store in North Ridgeville but I wont visit again. The lady was rude and did not seem to know what she was doing. She was slow and had a line waiting. I was scared to hand over my package because she was incompetent and did not look like she worked there. Also, she charged me without confirming how much it would be, just basically taking for granted. This generally never happens. I would rather drive somewhere else the next time than to deal with this lady.
• LZ

  Lexi Zarif

  Apr 21, 2026
  5.0
  so happy there is a ups in north ridgeville now! i had such a great experience here. the service was amazing and you can tell they really care about what they do. everything was done professionally and on time, and the quality honestly exceeded my expectations. the staff was super friendly and made me feel comfortable the whole time. i’ll definitely be coming back and recommending this place to others!
• RN

  renad nofal

  Apr 20, 2026
  5.0
  The service is excellent and the staff were friendly, efficient, and made the whole shipping process easy. They also answered my questions clearly and handled everything quickly. Great experience overall..
• LM

  Liz Mystic

  Apr 20, 2026
  1.0
  Absolutely no help. The woman could barely understand English and had issues with the computer. She continued to pause the task she was working on with me to assist other customers. While I applaud multitasking, I have a feeling her pausing my postal issue on the screen had a direct impact as to why she could not “process my postage”. A simple envelope containing a check going to a government agency. Simple stuff. The woman had zero empathy and said she had issues reading a clear address, and would not allow me to see the address on the screen to confirm that what she put in was correct. I was calm and collected during the whole process which took roughly 30 minutes of my time only to be told she couldn’t ship it. Did she give a reason why? No. Did she apologize? No. Just handed me back my package and took the next person. Absolutely rude. I ended up having a panic attack in the parking lot and chest pain. I kept trying to tell her how important it was that this envelope got out, but she didn’t listen. Packages with questionable substances I’ve heard of have issues going out. Food or other items, sure. But a simple tiny envelope with a check in it? To a commonly sent to address? Sounds like user error.

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