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The UPS Store #5845 in Massillon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Lincoln Way East & Wales Road.
Very disappointing customer service experience with UPS. I called to add my apartment number and was fully prepared to pick the package up myself, but the representative assured me it would still be delivered by 9 PM that day. The package never arrived. Their one day service was utilized to make sure it arrived it on time. When I called back, I was told address changes actually take 24 hours to process and there was nothing they could do. I would have picked it up if I had been given accurate information the first time. Poor communication and wasted time.
KF
Katianna Frank
Apr 30, 2026
1.0
I had multiple returns and the assistant with brown and blonde hair scanned the QR code for each one and then asked which code belonged to which product. I said I didn't know and does the system track the QR codes once they're scanned. She said it didn't and that if the wrong sticker went with the wrong product then I wouldn't get any money back for the returned item. She also said they couldn't rescan the QR codes individually because once they had been scanned they could not be scanned again. She offered no option or way to correct the situation. I am absolutely disappointed
GG
Gloria Gowins
Apr 11, 2026
5.0
Friendly and helpful staff make it so easy to drop off your packages.
KG
Kaci Godbehere
Mar 6, 2026
5.0
Very helpful in being able to pack a guitar to ship across the country!
BR
B. Rose
Mar 5, 2026
5.0
Always fast and reliable. Outstanding customer support
What services does The UPS Store #5845 in Massillon provide?
The UPS Store #5845 offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, notary services, and computer access.
What are the operating hours of The UPS Store #5845?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and closed on Sundays.
Where is The UPS Store #5845 located?
It is located at 1250 Lincoln Way East, Massillon, OH 44646, at the intersection of Lincoln Way East and Wales Road.
How can I contact The UPS Store #5845 in Massillon?
You can call them at +1 330-832-7500 or email store5845@theupsstore.com.
What payment options are accepted at The UPS Store #5845?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5845 offer any special deals or coupons?
Yes, customers can save big with special offers and coupons available on their website.
Are there nearby places where I can grab coffee before visiting The UPS Store?
Yes, Nine to Five Coffee Mart is a nearby coffee shop where you can enjoy a coffee before your visit.
What nearby automotive services are available close to The UPS Store #5845?
Customers can find nearby services like Advance Auto Parts, Valvoline Instant Oil Change, and LD Mobile Car Wash King and Detail Center for automotive needs.
Are there dining options near The UPS Store #5845?
Yes, nearby restaurants include Fazoli's for Italian food, Papa John's Pizza, and KFC for fast food options.
Can I find other professional services near The UPS Store #5845?
Yes, nearby services include Shred Nations for shredding, H&R Block for financial services, and Rainbow Research and Refunds, a charity and financial organization.
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