The UPS Store

Reviews

• RK

  Ross Katz

  2 days ago
  5.0
  I’ve always had positive experiences here, staff just trying to help
• AG

  Angel Gonzalez

  Sep 10, 2026
  1.0
  Extremely poor experience with UPS. I paid extra to insure my belongings when I shipped them because I wanted protection in case anything happened during transit. My belongings arrived damaged, and on top of that, some of my items were missing. I filed a claim expecting the insurance I PAID EXTRA FOR to cover the loss and damage. Instead, UPS denied my claim because they said the shipment involved self-storage. My biggest problem is this: if my belongings were never going to be eligible for coverage because they came from self-storage, why was I allowed to pay extra for insurance in the first place? When I arranged the shipment, nobody told me that a claim could be automatically denied for this reason. Had that been clearly explained, I would not have paid additional money for coverage that UPS later refused to honor. So now I am left with damaged belongings, missing belongings, and money spent on insurance that provided me absolutely no protection. That is unacceptable customer service. Customers should be clearly informed about exclusions BEFORE being charged for additional coverage—not after their property is damaged or missing and they try to file a claim. I expected UPS to stand behind the service and protection they sold me. Instead, I feel like I paid extra for something that was essentially worthless when I actually needed it. I strongly recommend that anyone shipping valuable belongings ask UPS to explain every insurance exclusion in writing before paying for additional coverage. I also recommend not to use this branch for tricking people to gain revenue without obligation.
• CE

  Carol Escher

  Sep 1, 2026
  4.0
  They are experienced and do a complete job. I did have to wait in line.
• GG

  Grant Grabill

  Aug 27, 2026
  5.0
  Every time I have gone to the Lakewood store, the people at the counter have been extremely helpful. I’m posting today because I walked in with a return label, not paying attention, that was a label for USPS. The guy at the counter scaled my paper label down to fit on the box, attached it, and sent it out in their outgoing mail so I didn’t have to do anything. No condescending attitude, no you got the wrong place…just let me help you with this and you can go on your way. Such a breath of fresh air. Sorry sir that I did not get your name.
• NG

  N G

  Aug 3, 2026
  1.0
  The one star is entirely due to the tall, male employee who quite literally BARKS at every single person that walks in. It's entirely rude and completely unnecessary. This happens regardless of how many customers are in the store. He does so much barking about the kiosk (and whatever else) that the he actually further delays helping the person he is trying to help and confuses every single person in line. This just delays the line even further. The thing is that he even barks when there is no one else there. If I walk in there by myself he barks. If I walk in and there is one other person - he barks. If you have a package, a question, a return, if you want to spend $100+ on shipping - be prepared to be barked at constantly and nonstop. So silly and unnecessary for no reason.