The UPS Store

Reviews

• IG

  Indira Devi Galla

  Jun 1, 2026
  1.0
  I am extremely disappointed with the service I received from UPS. My package has been delayed for over 10 days. While I understand there was a small issue with the receiver's name, the delivery address was always correct, and I have successfully used the same address with USPS, FedEx, and other carriers without any problems. Over the past 12 days, I have visited the store 4 times and called customer service 7–8 times. Each representative provided different information and different reasons for the delay. What was most frustrating was the behavior of the store manager. I was treated impatiently and dismissively while simply trying to get an update on my package. Last Thursday, the manager assured me that the package would be delivered by Friday or Saturday. Today is Monday, and I am now being told Wednesday. I also requested a pickup option because of the ongoing delays, but no one has been willing to help or provide a clear solution. Although my friends are ready to pick it up. The lack of communication, repeated delays, conflicting information, and poor customer service have made this one of the worst shipping experiences I have ever had.
• SB

  Susan Brazalovics

  May 20, 2026
  5.0
  I went there to get a copy of a important paper and the employee copied it for me. He didnt even charge me. He went out of his way to help me. Very nice of him!
• JD

  Jack Dillbeck

  May 12, 2026
  1.0
  I use this UPS location frequently for work-related purposes, and unfortunately several of the gentlemen working there are consistently rude and unprofessional. They rarely seem pleasant or willing to help, and almost always come across as having an attitude toward customers. Customer service and professionalism go a long way, especially for people who rely on this location regularly for business.
• BH

  Beth hixenbaugh

  May 9, 2026
  5.0
  I had been in the area for another reason but dropped off my Amazon return to your store and you guys were awesome! Thank you for your help!
• DF

  David Frerking

  Mar 7, 2026
  4.0
  Knowledgeable and professional staff

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