The UPS Store

Reviews

• KR

  Kurtis Roush

  Aug 14, 2026
  1.0
  Stopped by for a quick Amazon return. Had the package ready to go, but the tape came loose on tbe drive there. Just needed a 6” strip of tape to close the box, but he tried to charge me for a full roll. Forget that. I’ll drive across the street to Whole Foods out of principle. Never using this UPS location again. The one on Avery-Muirfield is much more customer friendly.
• TH

  Tyler Hagerman

  Aug 14, 2026
  5.0
  Awesome employee! Was super helpful, fast, and nice. This was definitely a better experience than the spectrum down the road! Return your things here
• BS

  Beautify Spearfish

  Jul 31, 2026
  1.0
  Update 08/13/2026 there is still no resolve. My package is still missing. Updated 08/05/2026 in response to their reply: The UPS Store 2514 you should already be looking into it. I sent this issue to that email the same day I wrote the Facebook review and your Google review. I’m waiting an email response from the last email sent to you on 08/03/2026. If I could give ZERO stars I would! I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a “Cold-Shot” product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit—a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother’s heirlooms instead delivered someone else’s Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn’t know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else’s Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother’s package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family’s history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost.
• BJ

  Bill J

  Jul 29, 2026
  2.0
  Supposed to be open at 8am but it was still closed at 830.
• AK

  Alyssa Kelly

  Jul 10, 2026
  2.0
  Avoid if possible. I had to make a return and they tried to charge me $2.50 to print a mailing label. FedEx across the street charges 23 cents... Staff are not friendly.

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