The UPS Store

Reviews

• CA

  Cindy A

  Jul 10, 2026
  5.0
  Francesca was friendly, patient & very customer focused. Qualities that are hard to find these days!
• AG

  Ashley Gibson

  Jul 9, 2026
  1.0
  I’d give them zero stars if I could. I was delivered laptop and printer from a school by mistake that my kids were not enrolled at. The driver told me he couldn’t accept them to send back unless I had return labels and that I wouldn’t have to pay anything just drop them off at the store. That was a lie. They charged me for both labels that the company already paid for. When I asked for a corporate number they refused and said they aren’t corporate owned and refused to accept any accountability and blamed the driver citing that they aren’t responsible for delivery drivers. They literally work for the ups company???
• MM

  MH

  Jul 2, 2026
  5.0
  Katie did an excellent job helping me get two rush jobs out the door! Quick, enthusiastic and kind. I will definitely return.
• LB

  Lindsey Bisconti

  Jun 23, 2026
  5.0
  I just had some of the best customer service at the Cuy Falls UPS store I’ve ever had in my life from manager Chad and associate Katie (I’m praying I got those names right!) had trouble with a two pronged Amazon return-third party seller issue and Chad called Amazon for me, got hung up on, called back, persevered for a half hour and got me a full refund, shipping reimbursed, AND kept my item! He went above and beyond and Made my Day!!!!! THANK YOU GUYS!!!!
• DJ

  Demitre Jones

  Jun 16, 2026
  1.0
  6/16/26 around 2:40 PM area watch camera Extremely embarrassing, first impression, professionalism, lack completely in this store I walked in, was not greeting any way shape or form just the main look of two employees one named Logan skinny and the other name Kate bigger girl Was pink hair Just returning my Wi-Fi box, but not a single word of any form of greeting strange looks, and then Kate decided to interfere with Logan to tell him jokes, while in the middle of working with me which I found to be unprofessional Next, a customer walks saying that she knows I’m assuming and she was all happy and lovely to talk to for her but still did not speak a single word to the black customer nor did Logan with that happy energy Just got treated my color virtually kate Next decided to tell the woman how she got a bad Google review from someone and was bragging about it and the most arrogant disrespectful fashion, and thinking that that was a proper way to say things out loud, especially when there’s a customer in the room whom you were really rude to and not grateful along with Logan Cam is the Manager of the store, you should probably let these people go her first because she’s OK with bragging about bad reviews like she will brag about this one later too. This professionalism is insane of this place probably not the best environment for these two to work. Confused why the manager allows this 6/22/25 still no response from the owner, but I’ve noticed the owner has responded to other people interesting. This must be the way of this store Do not go to this location anymore anyone avoid

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