The UPS Store

Reviews

• ML

  Matthew Lehmann

  1 day ago
  1.0
  0 Star -- Absolutely Horrible Customer Service I honestly don't understand how this location is still operating with the way customers are treated. After dealing with this store multiple times, I can say that my experiences have been consistently awful. Every time I've gone in to simply drop off packages, I've been met with an attitude that is completely unacceptable for a customer-service business. The owner/rep has always been extremely rude, rolls eyes, argues, and acts like I'm inconveniencing them simply by walking through the door. On one occasion, I was actually told not to come back simply just dropping off packages that were already paid for. Let that sink in: you walk into a shipping store to drop off packages, and instead of being treated like a customer, you're treated like a problem. And after looking through the other 1-star reviews, I can see that my experience is far from unique. The complaints about rude, dismissive, and confrontational behavior are remarkably consistent. At some point, when this many customers are describing the same type of experience, you have to wonder whether the problem is the customers or the management. I've used UPS Stores all over Columbus and have never experienced this level of hostility over something as simple as dropping off a package.
• KB

  Kaitlin Burgett

  3 days ago
  1.0
  Review We have been using this UPS location regularly and unfortunately, there is one employee who consistently makes the experience extremely unpleasant. Every time we see that he is working, we know we are in for a difficult interaction. Even our regular UPS driver has commented on his demeanor, and other employees at this location have acknowledged that he is known for being difficult. Today was unfortunately another example. As soon as we walked in, he immediately rolled his eyes and let out a very noticeable sigh. We went back to our car to get the rest of our boxes, and when we returned, he immediately had another complaint about how we had measured them. At that point, I calmly tried to explain that we have had repeated negative interactions with him and wanted to address the way we were being treated. Rather than allowing me to speak, he repeatedly interrupted and would not let me finish a sentence. We completely understand that employees have to enforce UPS policies and that packages need to be measured and processed correctly. That is not the issue. The issue is the consistently rude, dismissive, and confrontational way this particular employee treats customers. We have never had this issue at any of the other UPS locations we use around Columbus. The other employees we have interacted with have been helpful and professional. It is extremely frustrating to have one employee make us dread going to a location we otherwise have no problem using. I hope management takes these repeated concerns seriously and addresses the way customers are being treated.
• DD

  Donald Drennan

  Aug 11, 2026
  4.0
  Quick and convenient.
• CP

  colson poach

  Jul 8, 2026
  1.0
  You’re genuinely better off using a carrier pigeon
• DM

  Dillon Merritt

  Jul 2, 2026
  1.0
  Don't use this place as an access point. They will refuse your shipment twice and offer no recourse when they return your package to shipper after a single day. They have sent me down a rabbit hole of pain and suffering dealing with multiple support lines with both the shipper and UPS with no one able to help me. Absolutely terrible.