The UPS Store

Reviews

• DM

  Dillon Merritt

  5 days ago
  1.0
  Don't use this place as an access point. They will refuse your shipment twice and offer no recourse when they return your package to shipper after a single day. They have sent me down a rabbit hole of pain and suffering dealing with multiple support lines with both the shipper and UPS with no one able to help me. Absolutely terrible.
• HR

  Hunter Rigby

  Jun 19, 2026
  5.0
  The UPS store in Grandview is one of the best stores I have ever been to in the Columbus area. Definitely recommend them 100%, especially the manager. Sean, he's loving and caring about his customers and employees
• MM

  Mollie M

  Jun 16, 2026
  1.0
  Reiterating what many others have said… rude owner saying I cannot drop a prepaid label package….at UPS drop off location. Ranting about PirateShip. Sir, take that up with UPS corporate and stop treating your customers this way. Will be reporting this location to UPS Corporate. Avoid this location if you can!!
• JW

  Joseph Wright

  Jun 15, 2026
  1.0
  Horrible store. I went to drop off two UPS next day air packages with prefilled labels that I bought from UPS for my company. This was business mail. I was told by the coked up worked at the front that they are not allowed to accept these types of packages due to “fraud” which after reading a lot of these reviews seems ironic. He proceeded to cut open the mailing slip of my package with a knife and failed to explain the reasoning why he was doing so. He said it was because the driver and sorting facilities cannot access the slips to get their portion of the shipping document. When I pointed out that there is a resealable opening at the bottom of the envelope he said “yeah no that doesn’t work”?? I’ve been shipping more than weekly for over 6 months at a drop off location that was removed near my office. I was told by him as well that the franchise consultant, whoever that is, was the one pioneering this refusal of their own packages. Horrible service, horrible location, and employees who seem to have no idea what they are doing, what real processes are, and how to run a franchise. I even spoke to UPS corporate multiple times and was told that their way of doing things is very wrong and I reported the store. Do NOT go here.
• BH

  Barbara Heck

  Jun 8, 2026
  5.0
  Service is excellent. I have used this UPS store a number of times. Employees are knowledgeable, friendly and very efficient. This particular store is not especially close to where I live, but I trust the service there 100%