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Fusion CX - Ohio, USA

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About

Business OutsourcingBusiness Administration ServiceBusiness Development ServiceBusiness Communication ServiceCall Center
Fusion CX, established in 2004, is a global call center and customer experience (CX) provider with 20,000 professionals serving 200 clients worldwide. We deliver end-to-end outsourced solutions across customer support, sales, collections, and back-office operations. With omnichannel engagement in 40+ languages, Fusion CX combines human expertise with AI, machine learning, and automation to optimize performance and elevate customer satisfaction. Our US-focused call center operations are designed to help brands reduce costs, scale quickly, and deliver superior customer service. By integrating rightshoring, compliance, and advanced analytics, Fusion CX empowers enterprises to create meaningful interactions and achieve measurable growth.

Location

Fusion CX - Ohio, USA
4877 Higbee Ave NW 2nd Floor, Canton, OH
44718, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayClosed

Reviews

Boost local visibility and reputation with reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.