United States Postal Service

Reviews

• II

  Ilknur

  5 days ago
  1.0
  I had a very frustrating experience at this USPS location. There was a delay at the counter, and the employee was not helpful at all. I had already purchased and paid around $10 for my shipping label. The only thing she told me was that my package was overweight. Instead of helping me figure out how to pay the difference or explaining what I needed to do, she wanted me to purchase a completely new label and pay for everything again. She then told me to go to the self-service machine and handle it myself. I tried to explain that I had already paid for the label, but she offered no real assistance or explanation. I’ve been to many other USPS locations and have never experienced this kind of issue. If the package was overweight, I understand that there may be an additional charge, but the employee should explain the options and help the customer instead of simply telling them to buy another label and pay again. Very disappointing customer service at this location.
• IC

  Ioanna Chasta

  Sep 1, 2026
  5.0
  I have been going to this post office for the last fifteen years. They have always been very helpful and polite and will do anything possible to accommodate you which is even more impressive taking into consideration they are serving one of the busiest locations in Queens. I recommend them fully, I've never had an issue they couldn't resolve quickly efficiently and in the most civil and friendly manner.
• PG

  Paola Guaman

  Jul 28, 2026
  1.0
  The staff are rude and disrespectful. They ignore customers, so don’t bother asking them any questions because they’ll leave you talking to yourself.
• LL

  Laura La

  Jul 24, 2026
  1.0
  The Asian lady named Theresa was the most rude person I ever met not communication skills she is very rude and unprofessional, when we asked a question looks like she was so angry and didn’t reply the question she silent us and put her hand on my husband face to shout him, she needs to get some kind of respect for the other people. At the end we left the place because she keep screaming at us and apparently there is many reviews about her and the way she treats everyone. They need to take a look at her actions and actitud. Multiples concerns about her way to be with others.
• EB

  Emilio Bautista

  Jul 20, 2026
  1.0
  I would not recommend anybody to this place! Cynthia the passport attendant was extremely unprofessional and rude , she should not be working at a public service place or in customer service. We had an appointment and it got rescheduled because the passport clerk didn’t show up. They gave us a rescheduling slip so when we arrived to our next appointment (15 minutes early) Cynthia was dismissive and put us at the back of the regular line , not even the line of appointments. I showed her the physical slip of rescheduling with an 11:30 time and she completely ignored us and told me to wait. We ended up waiting for 2 hours!! She helped everybody with appointments up until 1:30 Pm and after she was finished with them she called us over. I asked her why wouldn’t she even check the confirmation number since I had it with me and she said that she didn’t like our attitude and that there was nothing we could do about it, I was shocked . Truly a disgusting experience

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