Staples

Reviews

• JS

  Jay Swain

  2 days ago
  1.0
  Waited over 20 minutes in the customer service line. No one seemed to care that there were 8 people standing there. Poor management & processes. Very disappointing.
• LD

  Lela Dunbar

  4 days ago
  5.0
  The employees here are very professional and efficient. Amazon returns are smooth and seamless.
• BT

  Bethany Traverso

  5 days ago
  5.0
  There was an employee there today (8/23/26 afternoon) I think his name was Christian? He was so busy managing the amazon /ups return line and regular customer line while also answering the phone a few times. He was extremely pleasant and efficient and helpful all at the same time, I just wanted to share!
• BL

  Brandy LaLone

  Jul 28, 2026
  5.0
  The print area has very friendly staff and great service.
• VM

  Victoria Marie

  Jun 23, 2026
  1.0
  First review ever. Called about some packages I dropped off not being scanned yet- wanted to make sure they were picked up. Explained it was the second time, and I was frustrated with their services, as USPS informed me that at Staples, they’d erroneously sent a USPS package via UPS (almost didn’t get paid because the time it took to redirect the package was over a month- thankfully the buyer had integrity). It was just a vent- it wasn’t a big deal- until LESLIE decided to get into a debate with me about it, saying it was untrue and the package would’ve never left their doors. I explained that’s not true- as I used to be a mail carrier. If the wrong carrier picks it up, they redirect it. Leslie kept aggressively speaking to me until I hung up. Two minutes later, I called back, to ask her name. Instead, she became combative again and said “nobody yelled at you” (snarky)- I asked her name and she hung up. I found out her name later. LESLIE, the amount of bad reviews you have on here speaks for itself. You should be terminated immediately. Even if a customer complains, you diffuse- not engage. I’ve already complained to corporate but I doubt they’ll do anything about you- so this is just me teaching you, just so you can better understand your own shipping processes and what happens when your reps make accidents. Also, insinuating I’m a liar is wild. You would fire any sales rep for behaving this way with a customer. I’m not wrong because you’re uneducated. I will never ship or shop at Staples again. It looks like you’re going out of business anyways. No wonder. If I’d read the reviews, I’d know this is the general consensus. Your services suck, your staff sucks, your customer service sucks, your prices are outrageous and I’d be miserable too if I worked at Staples, but that’s your problem- not mine.

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