The UPS Store

Reviews

• JB

  Jesus Barraza

  4 days ago
  1.0
  There’s a young man there that works there. Probably 19 years old, glasses, earrings, short curly hair. He’s incredibly rude, zero sense of customer service. I asked several questions all to which were answered with short, unenthusiastic, almost like bothered to help with anything I needed. What’s up with this location?
• JT

  Jason Trent

  Jul 19, 2026
  5.0
  One of the workers there, Dante, was just amazing - super friendly, helpful, competent... went above-and-beyond. Please give this guy a raise and/or promotion!
• SW

  Slimaz Williams

  Jul 10, 2026
  1.0
  No one answers the phone very disappointing
• ES

  Elisse Soto

  Jun 16, 2026
  1.0
  Every single teenager who works here lacks basic customer service life skills. Terrible demeanor especially the girl who just started working there. Has an attitude and doesn’t care at all. Makes no effort to even fake a smile. Hate coming here now.
• CR

  Cameka Ross

  Jun 10, 2026
  1.0
  I opened a mailbox at this location for my business on June 2 and paid in full. I was told I would receive a phone call when my mailbox key was available for pickup. Since then, I have followed up multiple times. I checked back on Friday and again today, June 10, only to be told that my key is still not available. While I was there, staff appeared confused and were searching around to see if a mailbox key had been prepared for me, but ultimately could not provide one. I also feel very uncomfortable with the fact that staff seemed confused when trying to locate a mailbox key intended for my business. If there is confusion over something as basic as a mailbox key, it makes me question how my business mail and packages would be handled at this location. After waiting more than a week without access to the mailbox service I paid for, I requested to cancel and receive a refund. I was then informed that I would not be refunded, despite never receiving the key or being able to use the mailbox. I find this unacceptable. If a customer pays for a service, they should receive what they paid for. In my case, I paid on June 2 and, as of June 10, I still do not have a mailbox key. Refusing a refund for a service that was never provided is extremely disappointing. As a business owner myself, I find this very unethical. Businesses should be held accountable for delivering the services customers have paid for. Collecting payment immediately while failing to provide access to the service and then refusing a refund is not how customers should be treated. I do want to note that the young lady who assisted me was polite, professional, and respectful. My frustration is not directed at her personally, but rather at the way this situation was handled and the lack of a reasonable resolution. If you’re looking for a mailbox, I would recommend considering another UPS location or the post office. My experience was that payment was collected immediately, but the service itself was not available, and no reasonable resolution was offered. Based on my experience, I cannot recommend this location.

Frequently Asked Questions About The UPS Store