United States Postal Service

Reviews

• KT

  Kernan Theoore

  4 days ago
  4.0
  I’m going to give 4 stars because I can’t blame the whole place for something someone did. Why is it that I try to pick up a package because they tell me it’s available, I go to the location and it’s not there. They attempt to deliver on 29September and said Addressee Unknown, and at the same time you guys deliver a package to my house that’s the wrong address, and a name not even close to mine? How does that make any sense. I submitted a customer support request stating to not send it back and I will pick it up, but you guys returned it to the sender anyway. Do better
• JJ

  Jeffrey

  Sep 16, 2026
  1.0
  The post office in troy is horrible I havent received mail in over a month made a complaint and nothing was ever done and I receive important documents . In the mail and havent received any of my mail in over a month
• CC

  Cory

  Jul 23, 2026
  5.0
  The United States Post Office in downtown Troy is much more than a place to mail a package or pick up your mail—it’s one of the city’s enduring architectural landmarks. Situated in the heart of the historic district, the building commands attention with its impressive scale, occupying nearly half a city block and serving as a reminder of an era when public buildings were designed to inspire pride as much as they were built to serve a purpose. Constructed during the 1930s in the Classical Revival style, it has been listed on the National Register of Historic Places and remains one of Troy’s defining civic buildings. Walking through the front doors feels like stepping back in time. The high ceilings, elegant stonework, intricate detailing, and spacious lobby reflect the craftsmanship that was commonplace when government buildings were designed to last for generations. It’s refreshing to visit a post office that still possesses so much character instead of feeling like a generic retail storefront. Every visit offers an opportunity to appreciate a piece of Troy’s rich history. Like many historic post offices across the country, this facility no longer operates at the same scale it did during its heyday. The volume of mail has changed, staffing is leaner, and modern postal operations naturally differ from decades past. Despite those realities, the employees consistently work hard to maintain the level of service customers expect. They remain patient, courteous, and professional even during busy periods, and it’s obvious they’re doing everything they can with the resources available. I’ve always found the staff to be welcoming and genuinely helpful. Whether I’m mailing packages, purchasing stamps, or asking questions about postal services, they take the time to assist without making customers feel rushed. Maintaining quality customer service in a historic building with today’s operational demands can’t be easy, but they continue to represent the Postal Service well. I also appreciate that the building remains an active part of downtown Troy rather than simply becoming another preserved landmark. It’s rewarding to see such a beautiful federal building continue serving the community while preserving its historical integrity. The architecture, craftsmanship, and sense of permanence remind visitors of a time when public investment resulted in buildings that became lasting civic treasures. If you enjoy history, architecture, or simply appreciate beautiful public spaces, this post office is worth taking a moment to look around during your visit. It’s one of those places that quietly tells the story of Troy’s past while continuing to serve its residents every day. The building itself is magnificent, and the dedicated staff help ensure that its legacy continues. Five stars for preserving a remarkable piece of history while continuing to provide dependable service to the community.
• BP

  Big Poppa

  Jul 22, 2026
  4.0
  Downtown Troy, finding some place to park hasn't change in forty-five years . Go early to park free on Broadway, or PAID TO PARK.
• TW

  Timothy Wright

  Jul 20, 2026
  5.0
  OUTSTANDING CUSTOMER SERVICE!!! I COULD NOT HAVE ASKED FOR BETTER!!! MANY SINCERE THANKS USPS, FOR A JOB EXTRAORDINARILY WELL, AND I DO MEAN VERY WELL DONE!!!

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