The UPS Store

Reviews

• JJ

  Jill Jablonski

  May 8, 2026
  5.0
  Renovation looks great & excellent, efficient customer service. Thanks!!
• BM

  Bob Moore

  Apr 21, 2026
  5.0
  Efficient and knowledgeable Staff
• BB

  Beth Brawn

  Apr 15, 2026
  5.0
  I had an absolutely outstanding experience at the UPS Store in Tonawanda, and I felt it was worth sharing—especially because great customer service like this really stands out. I went in to return an Amazon package, expecting a routine, somewhat tedious process. Instead, I was met with a team that was not only efficient but genuinely welcoming. From the moment I walked in, the staff greeted me with a friendly attitude and were ready to help right away, even though the store was fairly busy and about to close. What impressed me most was how smooth they made the Amazon return process. Amazon was making it very difficult for both me and the store with my fairly large return. The owner helped me process the return and actually took the time to speak with customer service on my behalf. Total girl boss! The staff’s patience and positivity really made a difference. If you’re in the Tonawanda area and need to ship something or handle an Amazon return, I highly recommend this UPS Store. Fast, friendly, and truly top-notch service.
• TJ

  Thomas Bahr Jr

  Feb 24, 2026
  1.0
  The worker inside was rude as hell. I mean really rude
• CB

  Christine Baer

  Feb 13, 2026
  5.0
  I was faced with a problem with how to transport a purchased fishing kayak from Tonawanda, NY to Hawaii. Normally I triple-wrap a kayak and send it on its way. In this case, once the kayak reaches California, the fishing kayak is loaded on a ship and transported to Hawaii. I was asked to box a 13-foot fishing kayak. My logistical partner called the UPS store on Delaware Avenue, Tonawanda, NY for assistance. Spoke with the owner Rolene, who in turn called me and a plan was put in place to build a box for the kayak. When the special ordered boxes were received, a wonderful thing happened. Lauren, one of the associates who works at the Delaware store came to my store to help me create/build the box. Four hours later we successfully boxed the kayak, and the kayak is now on its way to Hawaii. I can’t thank this UPS location enough for the assistance on this project. Thinking out of the box from the initial phone call laying out a plan, to putting the plan in place with a successful finished product. I am very grateful for the awesome team at this location! Hello everyone. Kayak arrived in Hawaii in perfect condition. Thank you, Lauren for your help in building the box! A successful story/delivery and one very happy gentleman in Hawaii!

Frequently Asked Questions About The UPS Store