United States Postal Service

Reviews

• RH

  Rah Hannan

  May 1, 2026
  1.0
  This complaint goes out to the mail carriers mostly but I’m getting more disappointed as I tried to call to get help. For starters, mail carriers who need a signature or authorization NEED TO GO TO A DOOR. My mailbox is down by the street which means to walk UP THE STAIRS AND GO TO MY DOOR to get that signature or authorization. Do they expect me to jump out the mailbox!?! Not only that, understanding mail gets delivered at different times I should not have to wait all day for them to NOT only COME TO MY DOOR. I have received mail at 10:30am-2:30pm. So again, not waiting around. I received the redelivery slip IN MY MAILBOX though. Never once did they take a step up the stairs. I signed the slip and taped it to my mailbox in hopes I’d receive whatever it was. Nope. Didn’t think to take a photo of the slip so I can have the tracking number either and the mail carrier TODAY takes the slip. With me missing them again, because why wouldn’t we walk up stairs and knock on doors or ring door bells. I tried to call the post office, the actual 315 number and of course the voicemail box is full so call ended.
• LS

  Li Shan

  Mar 13, 2026
  5.0
  We had a great time getting our passports here. Highly recommend.
• AS

  Aaron Short

  Mar 7, 2026
  5.0
  This post office is much better than the camillus office. I would highly recommend.
• CR

  Celia Rivera

  Feb 28, 2026
  1.0
  If you don't make them scan your package they won't and they won't try to look for it or reimburse you even when you talk to them have to have and they messed up not scanning the package and it's lost in their facility. And btw I didn't leave it in the drop box I gave it to the counter lady and purchased other things but she didn't scan my package! It was lost for over a month and the didn't call me or text me updates like I signed up for so I can get the package back instead of the customer who already got refunded from me, so I take a loss. And the $100 insurance they claim to put on your package is also bull. Don't use this post office unless you get a receipt for every little item and make sure you double check. I myself am reporting them for not doing their job to their higher ups and will not be using the post office in solvay ever again.
• DP

  Diane Platt

  Feb 11, 2026
  3.0
  the issue I have with this branch is when I stop mail delivery when I go on vacation. I have done stop mail on line. Nope still delivered. Then I stopped on line and filled put their postcard with dates to stop,hand delivered ti the branch and nope still delivered. Spoke to branch and was told on line is unreliable( although all my family has used on line and has never been an issue). Was told last time it's because they have subs fill in. ( my u sual mailman works 5 days,sub fills in 2) Usual mailman is excellent. When I addressed this with branch, same excuse. Again I filled out stop notice,hand delivered and AGAIN it was delivered when stopped. Totally unacceptable!

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