The UPS Store

Reviews

• KC

  Karen Campanaro

  Jun 28, 2026
  5.0
  Great customer service. Garth was knowledgeable and extremely helpful. This is the only UPS store I would recommend.
• OP

  Ophelia Pan

  Jun 13, 2026
  1.0
  We had an extremely disappointing experience at this UPS Store. I’ve used this location before, but today I was returning a special order, where Home Depot issued six barcodes for six items and instructed that all items be packed in one box. This is a normal return setup I’ve seen handled at other shipping locations: one label goes on the outside of the box, and the remaining labels go inside. However, both the staff and the owner refused to help with the return and were very rude throughout the interaction. When I tried to explain where the label needed to be corrected, the owner accused me of “pointing fingers,” even though I was simply trying to show her the label issue. The way we were spoken to felt unnecessarily hostile and disrespectful. We contacted Home Depot for clarification, and they confirmed that they were not aware of any other UPS Stores refusing returns for this reason. I would not recommend this location unless your transaction is extremely simple and requires no communication or problem-solving from the staff. Based on my experience, the customer service was poor, dismissive, and unprofessional. As a person of color, I also left feeling that we were treated especially badly, which made the experience even more upsetting. Save your time and go to another UPS Store.
• GK

  Gitch K

  Jun 13, 2026
  5.0
  I have used the services at this UPS Store on several occasions over the past 2 years. The owner and her staff are professional, efficient, helpful and friendly. Their location is also very convenient for me. I most recently used their notary services as well as print services for posters for a youth sports equipment drive. Their work was of high quality and exactly as requested. I highly recommend.
• MR

  michelle rodriguez

  Jun 10, 2026
  5.0
  Always an amazing service from Kay Alvarado. I have other locations closer to home, but i prefer to take the 20 mins drive just to be taken care by her
• ZO

  Zully Menendez OFICIAL

  Jun 6, 2026
  5.0
  I am very happy for the service I received from KAY at he UPS in Scarsdale. My mom doesn't speak English and she needed to send a package and KAY was the only person fluent in Spanish and she was able to assist my mom with the best of the attitude and speaking in Spanish so I didn't have to translate a word. THANK YOU SO MUCH KAY.

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