The UPS Store

Reviews

• JM

  Jonathan Mac

  2 days ago
  5.0
  This UPS Store is extremely clean, organized, and professional. I recently went in to ship out an item and had never shipped anything before, so I was honestly a little confused about the process. Thankfully, Ishan helped me out and made the entire experience incredibly easy and stress-free. He was very kind, patient, and attentive throughout the whole process. He explained the different shipping services they offer and guided me step-by-step so I understood exactly what I was paying for and what option worked best for me. You can tell he genuinely cares about helping customers. I also had no idea they offered notary services until he mentioned it, and I’m so glad I know now because it’s honestly hard to find reliable places that provide that service nearby. Most importantly, my package arrived safely and was handled with great care. Overall, I had an excellent experience and will definitely be coming back. Highly recommend this location!
• MH

  Millennial Florist Hartsdale

  May 10, 2026
  5.0
  Great store! I had to get some documents notarized for my business and the notary made the process simple and took her time with me to ensure we did everything correctly. I definitely plan on coming back when I need to renew my forms.
• WY

  William Yu

  May 5, 2026
  1.0
  Do not waste a single penny at this location. I paid a premium for UPS Worldwide Express Saver to Canada, which arrived 2 days late due to documented internal failures: "Incorrectly sorted" in IL and "Mechanical failure" in ON. When I brought the evidence to the store, the staff immediately tried to brush it off by saying "international shipping has no guaranteed delivery time." Once I pointed out the specific tracking errors on my screen, they immediately dodged responsibility and told me to call the 800-number. The phone support was even more shameless. I was transferred FIVE TIMES. The representative actually claimed the package "wasn't late," despite taking 3 days. When I asked them point-blank: "If UPS hadn't made these two sorting and mechanical errors, would the package have arrived faster?"—they went completely silent and refused to answer. They are happy to take your premium shipping money, but when they fail, the store blames the phone support, and the phone support plays dumb and gives you the runaround. A complete and utter scam. I will never use UPS again. (See attached screenshots of the tracking logs proving their sorting and mechanical errors).
• DE

  David Ebert

  May 2, 2026
  5.0
  This is an exceptional UPS store. Among the best businesses of any type I deal with. The people working there are almost surprisingly friendly, helpful and focused. I have been going there for a few years (I pass 2 UPS stores on the way). Recently I asked the owner, Meeta, if she could help me on pricing on printing materials for my nonprofit. She was immediately on-board and gave us a substantial discount. I would still be going there regardless, but I appreciated this greatly. Highly recommended for shipping, printing, packing, notary services, etc.
• CH

  Carol Hnn

  Apr 26, 2026
  5.0
  This is the best UPS Store! Not only is it very clean, but all of the staff are very kind and knowledgeable about all of their services which makes doing business here a breeze. I needed to ship some sensitive documents and Garth helped me decide which option was best for me. He answered all of my questions and helped me feel at ease. I plan to come back soon to retake my passport photos too!:)

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