The UPS Store

Reviews

• MM

  M M (Mag)

  Jun 27, 2026
  1.0
  Poor customer service
• RH

  Robert Hess

  Jun 18, 2026
  5.0
  I can understand how some people had issues and fortunately that has not been the case with me. As others have commented, regardless of who assisted me returning a package...they were polite, knew what they were doing and helpful to any questions I might have had. I have seen this type of behavior everytime I have had to return or send a package. The people working there are 5 Star employees and that's hard to find at times.
• JB

  Jacquelyn Brickman

  Jun 9, 2026
  5.0
  After going to Staples and having a little girl stare at me and tell me there's no way she can do what I asked I went to the UPS store in East greenbush and the girl there had me in and out in two minutes. UPS store has qualified people able to do their job. Five stars. And a huge thank you.
• RS

  Rusty S.

  May 15, 2026
  3.0
  I just had to tell my kid that we can't go to Disneyland because of UPS. I had a package that is signature required for absolutely no reason. This saga starts off great. Package says it's lost as soon as it's shipped. Even though it's lost I can track it and see it go from City to City to City until it's in the state next to mine. Still no delivery date though. 7:00 a.m. on a Wednesday morning I get an email. Your package will be delivered today between 9:00 a.m. And 2:00 p.m.. So I have to take the day off to get this package. 2:00 p.m. rolls around and I get an alert. Delivery will now be between 2:00 p.m. And 6:00 p.m. around 5:00 p.m. I get another alert. Package will be delivered before 9:00 p.m. I spend the entire day at my house and the package never showed up. The next day I get an alert. Package will be delivered between noon and 2:00 p.m.. Great. I'll take a half day. I get home at 11:30. 6pm rolls around and no package. I wait until 9:00 p.m. And figure they aren't coming again so I go to the store. My camera goes off at 9:13 p.m.. I beg the guy to leave it there. Sorry it has to be signed for. I asked if it can be left at a UPS store. Nope can't do that because it's hazmat. We will reschedule delivery for tomorrow. I get an email. My package will now be delivered Friday between 9:00 a.m. And 2:00 p.m. So I take another day off. I'm sitting here and 11:00 rolls around and I see they change the time. Now instead of 9:00 a.m. To 2:00 p.m. It's 2:00 p.m. To 6:00 p.m. I wait a little longer I get another alert. I think it's a duplicate of the same email because it says 2:00 p.m. To 6:00 p.m.. I sit here it is now 5:47 and I just realized the second email I got was rescheduling delivery for tomorrow 2:00-6:00 PM. Saturday. I work Saturday. So if you're keeping score this will be 3 and 1/2 days I'll have to take off of work to get a package if they show tomorrow. We had a Disney vacation planned for June but that's not going to happen now because I was forced to waste my vacation time on UPS. Staying home for 3 days will cost me over $1,000 but realistically I'm saving about $5,000 not going on this Disney vacation. All because of a $50 package. If I order an Uber. I know within about a 5-minute window of when they will be at my door. Why is this not possible for UPS? This is the face of my daughter when I told her we were not going to Disneyland. I wish I could do two and a half Stars because it's really 50/50. I wasted the better part of a week but I'm gonna be up $4000 because of it.
• PP

  Pete

  Apr 25, 2026
  5.0
  Pleasant employee. Quick no hassle amazon returns

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